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@Hitesh Received this in my mailbox. May be of some help to you in your project. Dear Business Leader, I am pleased to highlight an exciting announcement from Red Hat. Red Hat recently launched Red Hat Enterprise Virtualization for Desktops (RHEV-D). The solution would allow customers to deploy Virtual Desktop Infrastructure (VDI) on servers located in centralized datacenters - thereby bringing scalable, centralized provisioning and management of their desktop systems. Users can connect to these virtual desktops using either inexpensive thin clients or re-purposed PCs. RHEV-D delivers the promise of hosted desktops with EXCEPTIONAL USER EXPERIENCE Rich multimedia experience, including multiple monitors, HD-quality video and bi-directional audio/video for video conferences CROSS-PLATFORM SUPPORT For both Windows and Linux virtual desktops DATA SECURITY AND COMPLIANCE Eliminate the risk of data loss, and preventing inappropriate use and data leakage BUSINESS CONTINUITY AND AGILITY Defer desktop replacements, enable users to access different operating systems from the same device, ensuring uptime in the event of hardware failure or catastrophic event RHEV-D has already started gaining momentum in the market. "The ability to migrate, secure and manage end users via a single solution are key benefits of virtual desktop infrastructure, and Wyse is excited about Red Hat Enterprise Virtualization," said Param Desai, director of Virtualization Solutions Product Management at Wyse Technology. For most organizations, compelling reason for deploying a virtual desktop is the reduction of capital and maintenance expenditures when compared to a physical personal computer. Prominent areas for such savings are: CAPITAL SAVINGS VDI allows a customer to reuse its existing personal computers as dumb terminals or use thin clients which are at least $300 cheaper than an average physical desktop POWER SAVINGS Thin clients typically utilize ~15W of power against 150W for physical PC SIMPLIFIED MANAGEMENT Savings through reduced desktop visits We believe RHEV-D marks a major milestone towards delivering enterprise class integrated virtualization solution, and would help more customers to break down the barriers to virtualization adoption. For more, see: http://ubmindia.co.i...u6p0IpT0BS5n0Ev Thank you Best Regards, Red Hat Team

Feel really sorry for you that you have to go through this harassment. Actually you should have never paid them despite legal proceedings threats as this are just threats. They actually never launch any legal proceedings because of the following, -The lawyer's fees are always higher than the amounts involved which in the case of telephone bills are never more than a few thousand. -This will be a Civil Dispute and it takes years in India for a Civil Dispute to be resolved. They just engage Lawyers who usually draft and send legally threatning notices and this Lawyers are paid by the no. of notices they send. However i can understand people who do not have much knowledge of Law are always aprehensive about this legal things. Now you writing e mails to them will not work. It will get lost in their complex maze and will never lead to a resolution. I do not know what is the amount involved. If it is very substantial, approaching a Consumer Court is one option but then since you are a senior citizen, the hassles would be too much. As per Telecom Regulatory Authority of India, every Telecom Operator needs to have the following structure in place for addressing customer grievances. 1st Point of Contact-Customer Helpline. 2nd Point if the grievance is not resolved-Nodal Officer. (This are designated for each circle) 3rd Point if the grievance is not resolved at Nodal Officer.- Appellate Authority. Thereafter you can lodge complaint with TRAI also. I suggest the following course of action to you, -Make a complete set of documents including your request for termination, termination letter signed by them, subsequent bills received by you after termination, Lawyer letter, Your payment details, Receipt etc.. -Draft a detailed representation in chronoligical order which finally should say your grievance in the matter which in this case will be the amount of refund which you are asking. Send the same to Nodal Officer of Reliance Comm. for Gujarat Circle. The Contact details are, RELIANCE COMMUNICATIONS GUJARAT CIRCLE NODAL OFFICER Mr.Sudhir Bhaduri, Reliance Communications Ltd, Reliance ADAG House, 100 ft. Road, Prahlad Nagar Road, Ahmedabad- 380051. Email : Rcomnodalofficer.GJ@relianceada.com Telephone No. 079-30331424 Fax No. 079-30331502 You can also personally go and meet him and give your documents and grievance. The timings are from Monday to Saturday (excluding public holidays, 1st & 3rd Saturday and national holidays) between 9:30 am to 6:00 pm. If this is still not resolved, following is the detail of Appellate Authority of Reliance Comm. for Gujarat Circle. Mr.Chetan Madhani,Reliance Communications Ltd, Reliance ADAG House, 100 ft. Road, Prahlad Nagar Road, Ahmedabad- 380051. Email : Rcomappellateauthority.GJ@relianceada.com Tel. No. 079-30331523 Fax No. 079-30343546 Hope you get a resolution and do post your experience.