--- Mansoon 501 offer was a Huge marketing success. No one has ever gained so much of mouth marketing like RIM did at that time. Even today a Rickshaw man has a RCDMA.
--- They already had 6-7 GSM licences going on as RTL before they launched RIM. That obviously made them take PAN-India GSM licence.
--- 90% of Handsets supplied by Reliance are no good & the Prices for good ones are too high. And HCC which is a big failure. Web-World people don't help much. Hence earlier it was not easy to change Handsets. While GSM just take out SIM & place into other Handset.
--- Out of Imported Handsets 75% are still not officially registered ( I have 5 out of which only 1 is registered). Which mostly causes Call Drops, Hence loss of High ARPU Customers.
--- Data Plans are no Doubt Expensive as compared to Others or RGSM.
--- They have not introduced any new Postpaid Plan since a Year or two. Last I remember were Simple Plans. No Add-on packs for Postpaid & if any, are too too expensive.
--- For Prepaid, common issues like VAS activation without consent, unreasonable balance deduction.
--- Most Important ---- Website shows something while Bills say totally different.
--- For CC, I have used AirTel (Prepaid) & RCDMA (Postpay) both for over 7 Year. Airtel s**ks big time, Only Email to Nodal Officer works. For RCOM, if you are a high ARPU customer (Platinum, Gold Customers), things will work out else NO WAY.
Reliance has lost dues to its policies & like earlier many have said 'Sleeping Executives'. Market has changed, People want flexibility & Tempting Plans & Packs. Everybody ain't like us (Rimweb Members) looking around how to Make things work...