Well
1. They will charge you for volumetric weight if they can so make sure your package dimensions are less, it doesn't matter how much your package weight, when they are charging for volumetric weight...
So that's not SNS fault..
2. They provide you custom charge receipt, so Again it's not SNS fault, it's Delhi custom at fault..
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1. No the fault was with SNS. If it was volumetric weight, they would not have rectified the shipping charges. They have rectified the billing in 2 consecutive shipments due to faulty shipping bill. I advise you guys to weight the package and check just to be safe !
2. Custom Charge & BoE (Original) was not provided despite repeated requests. I was just given a photocopy with their stamp. When I gave that to the customs officer, he said it is not valid and I need original.
The duty paid itself was more than the invoice itself ! (I had NOT under-declared the item. The invoice was genuine.Infact, the item was still available with 'Ebay buy it now & amazon at the time of clearing). It was purely the fault of SnS in the sense that I was not even informed before clearing. In such exceptional cases, I think they should inform the client immediately. For 2 months they said they are 'looking into the matter'. Nothing was done at all. Infact after 2 months, I was told to go to the Customs Office myself as they 'Did not have adequate time' (This was told to me by Mr. Das of their Delhi team). When I agreed, I asked them for original BoE which was not provided. The Delhi team simply refused to co-operate. Further, I was told that the time for raising a dispute for re-assessment was over after 2 months. Ultimately it was a loss of about 7k for me.
On a positive note, their service was immaculate when they had started.
I have decided to give them another chance, hoping I would have a better experience. Lets hope what happened to me was an isolated incident.