Infibeam.com experience
I lost my 3G data card and placed an order for another data card with infibeam yesterday. Today morning, my friend called that I forgot my data card at his place. I checked my order status on Infibeam. Order status was "Open" and it mentioned "Ships By: Mar 11, 2014" under "Delivery Information".
So, early morning I requested infibeam to cancel this order which is so normal with flipkart, snapdeal, etc. And I got this reply:
"Dear customer, Thank you for writing to us. We are happy to assist you with your query. In regards to the mail received we would ;like to inform you that your order is in process, however if you want to cancel the order than you need to pay 10% cancellation charges for the same.kindly confirm us for the same so that we can proceed further. Please feel free to get back to us in case of any further queries or question. We will be glad to assist you. You can also call 079-40260260 (Our 24×7 phone support) for instant help. Thanks and Regards, xxxxxx xxxxxx Infibeam Customer Service"
So, requesting my friends here to take an informed decision before buying from infibeam.com about their hidden cancellation charges.
PS: My question is, if they cancel the order (due to pricing error, no stock, or any other reason) why don't they give 10% cancellation charges to customers ?