I have been using Reliance after porting it from TATA Indicom where I was a postpaid customer for 10 years. Reason being, they stopped their services in almost entire Bihar, entire J&K. And I roam a lot, travel a lot. And I needed a good connection worth TATA Indicom. Except for when they closed, Indicom was a thousand x better than RIM. If my cust care call had to wait for more than 1 minutes, I received a call back. If I complained about anything, and SLA used to be 24/72/36 hours and if it weren't resolved used to get discount in bills without asking. I used port out request, randomly, for the heck of it...and I got 200x6months discount on billing. I was a GOLD customer for them, don't know what that means, but had Credit limit of 14000. And my bill never went above 1k.
My plan was of Rs. 399/- worth Rs. 300 free calling. 30p local, 50p std. TATA to TATA free. Incoming free. O/G used to be T-T free, otherwise 30/50p. SMS free.
I really have deep respect and love for CDMA operators they forced the market to change. From a talktime of Rs. 90/- in Rs. 330 recharge per month validity, they had to change because Indicom had launched Rs. 300/- in Rs. 330/- per month with innovative per second billing. First in World. They changed the scenario. Then they launched incoming free way back in 2005-06, which COAI got stopped because of pressure from GSM operators like Airtel, Hutch!
Before that RIM had launched MOnsoon Dhamaka...and DAPO which had changed the market! My salute to the pioneers of the market!
I had opted for Airtel once for want of handset, when I realised what I go through.....I chose to make my Indicom no as primary one. It has stayed for so more than a decade now with CDMA. Previouslywith Indicom, since Oct with RCDMA.
They are dying a death, because Ratan TATA and Mukesh Ambani personally couldn't do anything about it! If RCDMA were with Mukesh Bhai, it would have had been different. Launching a handset in 2002 with live video streaming was nothing more than a dream for Indian customers. Live news channels, everything. He subverted a few policies, but it was good for customers. He changed the market. Later on when it went with Anil, and indicom was given over....things changed for worse!