without connecting the data cable to the pc, first of all install the lg usb cable driver then restart ur pc, and the n install the software for r-connect and when the wizard will prompt u to connect the data cable at that time u've to connect it first to the phone and then to the pc and then just follow the instructions, if u face any prblem u call the customer care at *333 but don't tell them that ur using a different cable, tell them taht ur using a genuine cable purchased from ww.