ronchinoy

I fly between Bangalore and combitore frequently. I have been using the EC325 USB modem with no problems. Yesterday my connection went down while in Combitore. I called Support they told me there is a problem it will start working by 1AM. So I stayed up till 3 AM to try and submit my Proposal. It did not work. Slept for a few hours and tried today morning didnt work. Flew int Bangalore and tried from here it didnt work (It has worked flawlessly before both in Bangalore and Combitore) When I call support they now tell me that my number has romaing activated but not STD. If I want to connect to the net from Bangalore I should have STD activated. STD activation is free but I must visit a Reliance Town office in Combitore and submit an application. Is it just me or does this sound rather absurd. How can they change their policy like this. I think they are still having technical issues and this is just a ploy to buy time. I cant belive the run arround Im getting over such a simple issue Thanks to this I have lost a major contract. Please explain the logic of this absurd rule. i.e. Roaming users must have STD activated. Activation is free but you cant do it over the phone !!!!

Fair enough. Thanks for clarifying. 9:31 pm latest news will be fixed by 10 pm

Dear Moderator. Having worked over 10 years as a Network engineer on VSATs and fiber optic token ring networks. I find it strange that you guys did not put up a notice as soon as the network went down on 10/7/2007 It would have saved me a lot of agrivation would have just gone to a cyber cafe and sent in my reports. The way in which this was handled was not professional. I finally got an email from my Corporate liaison officer who said the problem would be resolved by 4pm on 12/7/2007 with a list of states effected by this problem. Its 5PM now and its still down. It doesn't take 2 days to fix a broken token ring cable. In my 10 years of service with Tata Steel we never had an outage of more than 8 hours. Pan India. Please do not ban me for speaking up. I am only pointing out the obvious and hope in the future such incidents will be handled more professionally. In case your wondering how im online have switched my ISP.

Just got off the phone with them Problem will be resolved in another 2 hours

Yes I am able to make outgoing call both in Bangalore and Combitore as this account has roaming active. When I ask them why it used to work before and now it wont work they refuse to give me an answer. So you can understand my anger and frustration. I have lost a major contract over this stupidity. As my conection is a corporate conection they say I cant activate by calling *333 Only Company Admin staff can do it. When I call my Reliance corporate liason officer he wont pick up his phone. I have now had STD activated on my number. Now when I call them they say there is an all India server problem and they are looking into it.

Yes I am able to make outgoing call both in Bangalore and Combitore as this account has roaming active. When I ask them why it used to work before and now it wont work they refuse to give me an answer. So you can understand my anger and frustration. I have lost a major contract over this stupidity. As my conection is a corporate conection they say I cant activate by calling *333 Only Company Admin staff can do it. When I call my Reliance corporate liason officer he wont pick up his phone.

Cant connect via my Rconect USB modem problem started yesterday evening. It keeps saying wrong user ID / Password. I have roaming enabled for this connection !