mailinator

I made a complaint at the webworld and have been following it up with customer care. But its been 12 days and my phone still does not work. In fact, I am sick and tired of Reliance and plan to go for a GSM phone soon. I was just wondering if I can force Reliance to refund the cost of my handset (Rs. 3500, it was purchased less than 6 months ago) and also the balance in my pre-paid account (Rs 500 approx). I also want to give them a public relations nightmare and am wondering how to go about it. Any ideas?

Sending and receiving SMS is also not working. However, somebody had posted on another thread that he had to re-activate his phone after getting it serviced by dialling *228. I tried that and as soon as I dialled *228, I received a few messages that were pending for delivery. But the recorded voice asks for a 9-digit number which I don't have and the screen then shows programming failed. I guess I'll have to ask the customer service to re-activate my handset.

hi harsh. about your 2280 which stopped working after servicing - what was the error that you got while trying to make a call. was it 'To resume service, please contact customer care'? i have a 2130 and i am also unable to make any calls after getting it serviced. i have started a thread in this same forum. could you look at the details and tell me if it is the same problem. also, *228 asks for a 9 digit number, did the person from reliance give you that number?

I'll do that. But I CAN call *333 using my mobile, so I guess that the handset is OK. Anyways, I'll go to the LG Service Centre and bug the Reliance Customer Care people some more tomorrow.

Yesterday I got the s/w of my 2130 upgraded to RD213F14. Since then, I am unable to make any calls. For outgoing calls, I get a recorded message saying 'To resume service, please contact Reliance Customer Care'. This happens for all numbers except *333. (even for *367, *369 etc). The customer care people asked me to check the NAM and restart the phone but that did not help. So now they say that they have registered a complaint and will fix it "soon". For incoming calls, my phone starts ringing but when I try to pick it up, my screen shows 'Call Failed'. But even after that, the person who called me can 'hear' my phone ringing. R-World works fine. I cannot test R-Connect because I do not have a cable now. The LG service centre guys say that since I can call *333, nothing is wrong with the handset, but all this started happening after getting the s/w upgraded. I'll be grateful for any suggestions and solutions. Thanks