Hi All,
It's really horrible how the amount is deducting from your prepaid account through RWorld. They don’t have a track when you have used RWorld and also don’t have a track what application you have used. So be careful while using RWorld. I have a detailed mail regarding this as bellow.
Respected Sir/Madam,
Please read this mail to the end.
I Pranaya Baliyarsingh Ph No: 09346426018 a customer since 4 to 5 years. I nave have a problem on my main account balance.I did a easy recharged a Rs50 2months back. After recharging suddenly it has deducted 20 to 30 Rs. I thought may be it's for the hello tune. But recently 10 days back at night i got a message that your account balance is Rs14 and it will be expired please recharge imideatly. then morning i saw my balance is Zero. I asked to the customer care they told we don't have a details now please call us after 1day. again i called after one day they told to put a complain SR64708730, it took 3days and i got a message that it has been deducted for RWorld. I am the only person who is using this phone and also i have a security code to open RWorld. Actually i want to know the details when i have used RWorld and what application i have used. It will be very disappoint to any customer. if you are in my position what should you do? It's not about Rs14, it is about security and reliability. how can we believe on Reliance? I am having fear to recharge any amount to my main balance. Can you please help me and do need full. I need the details when i have used the RWorld and what application i have used? Please help.
--
Have a nice day.
Thanks & Regards,
PRANAYA.
On Fri, Mar 7, 2008 at 10:54 AM, customercare@relianceada.com <customercare@relianceada.com> wrote:
Dear Customer,
In response to your mail regarding incorrect amount decrement, please note that as per checked and verified in our records you have been charged Rs. 14.50/- for the Reliance World usage. Hence disputed amount is been correctly charged for the Reliance World facility used.
Further please note that the charging system is fully automated and there is no manual intervention. The charges are completely accurate.
Yours sincerely,
Pooja Thakur
Customer Care
Reliance Communications
Dial *225 to get instant details like validity, talk time of your account via SMS for free. For further details, you can visit our web-site www.reliancecommunications.co.in or, write to us at customercare@relianceada.com or send a fax at 022-3033 6565. You may also call Reliance Customer Care by dialing *369 or 3033 6969 from your Reliance Mobile or by dialing 022-3033 6969 from any other phone.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
Date: Friday, March 07, 2008 12:01 PM
To:
customercare@relianceada.com (customercare@relianceada.com)
Subject: Re: Reference your mail
Hi Pooja,
Thanks for ur response. Actually i want to know the details when i have used RWorld and what application i have used. Please let me know about that.
Thanks and Regards
Pranaya
On Sat, Mar 8, 2008 at 10:02 AM, customercare@relianceada.com <customercare@relianceada.com> wrote:
Dear Customer,
In response to your mail regarding incorrect amount decrement, please note that we are unable to process your request as which application is been used for the Reliance R world.
Yours sincerely,
Pooja Thakur
Customer Care
Reliance Communications
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
Date: Monday, March 10, 2008 02:25 PM
To: customercare@relianceada.com (customercare@relianceada.com)
Subject: Re: Reference your mail
Hi Pooja,
Again thanks for the response. but i am not happy with your answer. If you are not able to process my request then why can't i tell you that the amount decrement is totally wrong. Can you give any of ur higher authority mail id or pass my mail to them. If you are at my position what should u do? i think it will be better i should go for a consumer case.
Thanks and Regards
Pranaya
On Tue, Mar 11, 2008 at 7:52 PM, customercare@relianceada.com <customercare@relianceada.com> wrote:
Dear Customer,
In response to you mail regarding deduction of balance, we would like to inform you that there is no incorrect deduction in your account and you have been correctly charged for Reliance mobile world usage.
Yours sincerely,
Solomon Samuel
Customer Care
Reliance Communications
Dial *225 to get instant details like validity, talk time of your account via SMS for free. For further details, you can visit our web-site www.reliancecommunications.co.in or, write to us at customercare@relianceada.com or send a fax at 022-3033 6565. You may also call Reliance Customer Care by dialling *369 or 3033 6969 from your Reliance Mobile or by dialling 022-3033 6969 from any other phone.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
Date: Thursday, March 13, 2008 06:21 PM
To: customercare@relianceada.com (customercare@relianceada.com)
Subject: Re: Reference your mail
Respected Sir/Madam,
thanks for all your response. I am not satisfied with your answer. Very soon i am making a consumer case on you. I know you can't tell how the money has been used and on what date it's used. See you in court...
Thanks and Regards
Pranaya
date Sun, Mar 16, 2008 at 3:12 PM
subject RE:'RIL=002-303-813'Reference your mail
hide details 3:12 PM (22 hours ago)
Reply
- Hide quoted text -
Dear Customer,
In response to your mail regarding incorrect amount decrement, please note that as informed you earlier that as per checked and verified in our records you have been charged Rs.14.50/- for the Reliance World usage. Hence disputed amount is been correctly charged for the Reliance World facility used.
Further please note that the charging system is fully automated and there is no manual intervention. The charges are completely accurate.
Yours sincerely,
Pooja Thakur
Customer Care
Reliance Communications
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.
This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
