rchandrasekhar

I used to receive sms alerts through my mobile for new email on my hotmail account. However, the service has stopped in May 2008 or thereabouts. Microsoft says to take up the matter with Reliance. However, Reliance customer service is not able to help. In fact, many of them have not even heard of the service. Is there a way out to make them listen?

I used to receive email alerts for my Microsoft Hotmail accounts via sms on my mobile. However these have stopped coming over the last one month or so. What should I do?

Dear Friends Will any one help in this matter? My queries to both RIM and Microsoft have fallen on deaf ears, it seems! Is there a way out? Thanks. R. Chandrasekhar.

Is there any way we can reach their technical support team in Bombay to apprise them of the problem? Is there any solution, you can think of?

Until last week I was receiving mobile alerts for new email messages received in my Hotmail accounts through Reliance Prepaid and Postpaid connections. These were received as SMS messages. If I wanted to see the full message or reply to them, Reliance was charging Rs 2/- per SMS. Incoming was gratis, of course. However, these messages stopped coming from last week. When I contact technical support of Microsoft, they quickly 'passed the buck' to the mobile service provider, namely, Reliance. I called up Reliance in Mumbai and after a long wait (15 minutes, at least as I did not time the wait) a customer service executive came on the line and told me they had no such mobile alert service. . I told him I was subscribed to such a service and requested him to the technical support please to resolve the issue. Nope. The call was disconnected politely but without a resolution. My question to the forum members is: how to get over the glitch. Friends who have Vodafone, Tata Indicom and Airtel connections are not facing this problem. On trying to re-register for the service, a screen with a box to type in the four-digit confirmation code appeared. However, since I did not receive the code on my mobile, I could not respond. That is where it stands. Please help with any suggestions. Thanks. R. Chandrasekhar.