ashley.james

Probably you're correct Siva. But then, should we all sit down without even blinking an eyelid, thinking that we cannot do anything and continue accepting shoddy services in the name of cheap tariff? I can understand your point and would agree that for large number of people, it is just not possible to switch away from RIM because of handset constraints. But this also highlights the fact that most of the high-end users are with Airtel or Hutch despite their much higher charges. At the end of the day, what matters to people like me is the Quality of Service. I believe, in India the first consideration is the price, and the quality almost always takes a backseat. In sharp contrast to this, countries like Japan focus on quality as they know that prices would automatically come down with time. It's time that we realize that quality is equally, if not more, important as the price. I wish RIM wakes up to this reality sooner than later. I may be a one-off case but I'm sure that as we move on in the value-chain, we'll learn to appreciate good quality. And then, the Airtels of the world would be having the last laugh and RIMs of the world may be left pondering what went wrong. Think about it... Regards, Ashley

Dear Mr. Anil Ambani, I’m one of your numerous HIGHLY FRUSTRATED customers. I’ve been with RIM since last 2 years and over this period of time, I’ve seen RIM ‘Customer Service’ going from ‘Good’ to ‘Bad’ and finally to ‘Non-existent’ state. I do not have the time or energy left within me to explain all the problems that I’ve been facing with RIM services and what your ‘Customer Service’ has (not) done till now to alleviate those problems. I’m writing this mail to you to inform you why I (and a lot of other people like me) have decided to part ways with RIM. I shifted to RIM because of its great pricing plans and because of the mobility it provided me thru R-Connect facility. Little did I realize that with low cost comes low quality of service (QoS). Initially, I was quite happy with the RIM services and promptly shifted my entire family on RIM (I currently own and pay for 7 RIM post-paid connections in the names of my family members). But tonight, my patience has given up and I’ve decided to part ways with RIM. In short, the reasons for my decision are as follows. 1. Very poor coverage (no incoming/outgoing possible) in my office. Complaint at least 10 times during last 18 months – Nothing has been done till now. 2. I’ve been unsuccessfully trying to request for a change in my tariff plan – Nothing done since last 3 days. 3. I’ve been facing problem with my call conferencing facility. Complaint twice – No action till now. 4. R-Connect is the most important service to me. I’ve been facing problems with it since last 15 days. Complaint twice – nothing has been done to resolve it. 5. Contacting Customer service is always an extremely painful affair. I always have to wait for more than 30 mins before being able to speak to a customer service representative. And these days, I need to do it quite often :-( 6. The final nail in the coffin – As I’m typing this mail to you, I’ve been waiting since last 125 mins (YES, that’s over 2 hrs!) for your customer service representative to pick my call. Do you really call this ‘CUSTOMER SERVICE’? Dear Mr. Ambani, let me tell you that I’m no longer ready to accept shoddy services when I’m paying for it. I would rather pay more in order to get good QoS. I hope somebody can explain this to you that retaining old loyal customers is far more important than adding lakhs of new subscribers every month. Unfortunately, you and other officials at RIM think otherwise. Dear Mr. Ambani, I’m all set to surrender all 7 connections and move to GSM services. No doubt I’ll have to pay more, but at least I’ll get some ‘Customer Service’ and hopefully I won’t face such horrendous problems with GSM operators. Wish you good luck. Thanks and regards. P.S.: I just disconnected the call to your ‘CUSTOMER SERVICE’ after waiting for only 135 ‘short’ minutes without being answered.

No, you cannot keep both the lines 'ON' at the same time. You can however, switch between them with only one of them active at a time.

Hi Everyone, I was wondering if it is possible to use an alternate browser (Like Opera Mini) with RIM. I installed Opera Mini on my Nokia 3125 and tried to access net with it. While starting the browser, it checked for network connectivity and informed me that there is a working network connection. But when I tried to access google and other sites, it kept on waiting and never displayed a page or an error message. Has anyone ever tried accessing net on Nokia phones (NOT R-Connect). There has to be some way as we cannot access R-Surf on Nokia phones. Any suggestions? Regards, Ashley

Hi. I want to upload a few ringtones to my new Nokia 3125. The ringtones are in .mid format which are supported by Nokia 3125. However, whenever I try to upload a ringtone (using Nokia PC Suite 6.6 and CA-42 data cable) it gives me an error message saying that the file is too big to be uploaded to the phone. On checking the memory status I found there was over 1.8 MB free memory on phone while the .mid ringtone file was just 6KB. I tried several other ringtone files but got the same error everytime :-( The worst part is that when I tried the same files on Nokia 6610 handset (GSM), they got uploaded easily :-( Can anyone help me with this issue? Thanks, Ashley