In April 2008, I bought Nokia N-73 from E-Zone Kormangala location. The IMEI number is – .
In few weeks I noticed that it has a problem that it switches off automatically. I went to ezone to complain about the problem. He asked me to go to Nokia Care location in Koramangala. This is where all the Nokia experiences started for me. It is soooooooo frustrating and I cannot ignore the issue and sit idle, bcos it is an expensive phone.
July Visit
First visit: - I informed about the problem that it switches off sometimes. And this is my corporate connection and I am being paid for working and being reachable almost all the time and I am not expected to switch off the phone. They said it is s/w problem they will upgrade the software.
Sept Visit
Second visit: The problem again happened informed them the same problem is happening. They asked me if I formatted the memory I said no, they again upgraded the s/w and asked me to format the memory. Got 300 Rs card reader and formatted the memory before using it in the cellphone.
Oct Visit:
Third Visit: Again same problem they said they will check the phone and will correct the problem. (THAT means they did not do it till now, they have no value for customer. They have bunch of folks who don’t understand h/w, s/w or anything about the phone in fact). Now I had to surrender the phone for 15 days. After 15 days got my phone back. Asked if they changed any h/w. He said yes and I asked which h/w no info provided. But I was hoping problem is resolved. I got my phone back.
Nov Visit:
Fourth Visit: Again same problem started happening. These guys do not have any clue about the problem. They again upgraded the s/w the phone is ready for pickup. I am not picking up the phone. Want some Nokia customer care to intervene and resolve the problem. Or replace the phone bcos this is faulty and cannot be repaired. Or return my money and I can get some other brand/phone. The main problem is, when I start using the memory to take some pictures, phone switches off automatically without my knowledge. Should be some fault with the piece/design.
The current job sheet number is –
Any one on internet who can help in this regard will be great.
The service location which provided me this service is
Samvaradhi Technologies, A/4 KHB Colony, Near Airtel Office, 5th Block, Koramangala, Bangalore -95 Bangalore
I need the resolution of this problem any help is greatly appreciated.
I will suggest every one who reads this blog that do not BUY NOKIA handset they have lot of faulty one in market and they provide customer service as given above
