redkaa

Have you seen the attached log files? Yesterday they have refreshed everything and I still get the same problem. I am not that stupid to put this prefix zero. I hate when these techsupport guys, instead of fixing the problem, still continue asking me to do what I can do without their help. Can anyone in Reliance (or anyone else) explain to me, why do they need to refresh their settings? Why doesn't it work without this procedure? What is the explanation that I still managed to connect to their network three times during these weeks? Why the tech-support insisted yesterday on talking to me, while the same was just explained by the reliance world guy? Once again, this reliance world guy attached my ZTE modem to his computer and tried connecting - with persisting failure. He dialed tech support and explained everything to tech support, but tech support did not want to listen to him, preferring torturing me. Why is that?

I got the same story. Two weeks ago I bought a zte 880 modem, and since that time I managed to connect to the internet only 3 times. Attached are the log-files of my connection (successful and unsuccessful). Today I went to the Reliance office in Ooty, they tried connecting with my modem on their IBM computer and got the same 691 error. Then, from their office, I had a tough phone conversation with a technical specialist from customer care, who reset my settings on server site, insisted that I should wait for three hours for this settings to take effect, and try connecting in three hours. I did what he said and got the same errors. Yesterday I sent a letter to the Reliance customer service for blackberry devices (the only email address I managed to find) - no answers yet. I guess, their technical specialists can't offer any help. What are foreigners rights in India? Being a foreigner, what can I do now? What are the suggestions? Can I claim a refund and money-back? bizzare_log___succeeded.rtf failed.rtf