God Save From Nokia Services
I have purchased Nokia 6275 on 3rd Oct from Durgapur Reliance. After few I found incomming phone volume low even it is set at highest volume.I have given the set to Nokia Service centre Jamshedpur(Maple Computer Peripherals).After lot of follow up with on Nokia care and Nokia Centre I have received the set on 6th Nov without tested.
Seeing the condition of new handset I was shocked.Further to it the problem was not solved but set came with additional problems key pad not working,Volume button not working etc.
Again I have given the mobile to the same service centre for the request of swaping.
I got very passive replies.
I have got replies from Nokia/Nokia service centre
1. Nokia is a company who never takes any step against Nokia service centre complaints so you can give end nos of complain.Even we will help by giving you paper pen etc.
2. No nokia officials are allowed to contact directly with customers.
3. If Nokia set is bearable problem don't give it to Nokia service otherwice forget it for min 3-4 months.
4. Chances are very low that the sets will be repaired to the satisfaction.
5. Nokia's company policy is to Sell the phones and not interested in customr care.
6. Please don't buy Nokia Sets.
I was wondering about above statements but it all comes to true.
I have Contacted Mr. Manoj Area incharge Jamshedpur.After one call he stopped responding.
I have contacted Mr. Rajoshree Kharagpur Region incharge no response.
I have tried to contact Ms Rangana Biswas Eastern Region office.After lot of calls she has agreed to talk.When got no positive response I have sent my friend to meet her for getting the update what Nokia is taking action about the spoilt set and she got furious and told Nokia's people never meet customers.
Nokia high level Service centre also told they are not allowed to give any clue about the status of the rep[air.
I have tried To contact Mr Pramod Head customer Care Delhi Head office.After one short call he is not attending the phone.
It is evident that I have talked from First line member to upper level of Nokia officials.Ever where there was a passive behavious.
Can anybody advice me some other way out.
Asad
09333669424
