In the first week of May 2010, I bought Reliance Blackberry Tour 9630. Within 15 days, it stopped working. When contacted to Thane's Reliance World, I was told to approach Service Center at Churchgate and they also gave me Call center number for inquiry.
Personally, after making a visit to Service Center at Churchgate in first week of June 2010, I was told that the Blackberry had come in contact with water and it needs to be replaced for one third the original price.
with no other option, I opted for replacement and was ensure that within few days (exact dates not known to the service center) once new stock is arrived, the call center will contact for the replacement.
Its been over 2 months and after my numerous calls to the call center, I have been getting a stereotype answer that "we will contact you, once we receive the new stock of Blackberry 9630".
Now I wonder, whether Reliance has any Blackberry replacement option?
whether Reliance is ever bothered about the Post-Sales servicing of such high end handsets? (I was informed by Reliance Service Center that for the entire Mumbai region, only one Blackberry service representative is available)
I am a fan of CDMA technology and planning to use Reliance Blackberry for business purpose.
