OK, fine you have made your point (however irrational and absurd it might be).
This is my last and final post to this forum.
You will not see any more letters from me.
I thought it would be interesting/helpful to get a different point of view
but judging by the responses, I was wrong.
But I would also like to clear up the ignorance (I'm not going away quietly!):
Have any of you heard of 'predictive dialers'?
Most RIM users have their numbers in a public directory on RWorld.
Even if they delete/delist their number, the devices simply dial each number in sequence until they get through (e.g., 3456-0000 to 3456-9999) so its trivial to be able to get your # without paying RIM anything at all.
Paranoia aside, most large corporates do not actively seek to alienate their customers - they would be out of business by now.
No organisation on this planet has a corporate philosophy that states their customers don't matter so just get over it.
There is no secret conspiracy to 'screw' any individual over personally by any major company!
I would argue that its not just 'bad employees' but bad processes, training, procedures, etc.
The staff feel helpless stuck in a large system and take the 'safe'/low risk option which does not help the end customer.
The primary goal of such letters to employees by any organisation is to let them know its OK to take a few steps 'outside the box' and go the extra mile in resolving complaints.
This is not the first or last time such letters will be written in any large retail organisation ANYWHERE.
Your arrogance is quite amazing - after you get over the fact that YOU or this site is not the centre of the universe, you might realise that if RIC wanted a PR spin, they would have bombarded virtually all media outlets not one single site.
The P stands for PUBLIC in PR which implies all mass media.
I agree it might be considered illegal so I'm deleting the 2 letters.
Hopefully you can get a grip on yourself now and avoid getting totally carried away.
Its unfortunate that people create and hang on to such strong beliefs without a shred of evidence.
I actually thought it would be good to get the other side of the story...
Best wishes to the rest of you!
I really didn't mean to rock the boat (try to belive that).
Its time to move on with our respective lives ...
bye,
