hi friends, plz help me,
am from chennai,
1) i had applied for mnp on 05.2.2011 from aitel to tata docomo... i got the upc code and applied with proper document on 5th and i got the msg - your mnp
request is forwarded to your operator.
2) on 9th evening , i got a msg from 1901 stating tht your port out request is rejected by your service provider as you have been on their network for less than 90
days. but am using this number for last 3 and half years...
3) i called airtel customer care 198 for this issue... they asked me to call docomo customer care and i did the same, docomo customer care guys said that your
service provider rejected your request plz contact them...
4) i am calling airtel customer care from 9th evening... i have talked with more than 20 customer care executives till 19th feb... after my second call , i cant able to call
using 198, its not working for me. so i am calling on 121 which is 50 paise for 3 mins... i almost wasted 80 rupees for calling customer care... no one gives the
solution and they even don know how to solve. they almost cut my call in between for more than 5 times... make me to wait for 22mins maximum. (note- am paying
for every minute).
5) i went to airtel store in anna nagar and in chetpet, they said tht we don know anything about this issue. jus call customer care...
6)called nodal officer number... not even a dialing tone heared while calling them, its totally silent.. but they deduting money from me...
7) on 17th feb i called a customer care guy, he said tht we have some retention offer, do u wanna try?? i said ok... he said we will offer u 1p/5sec to airtel and
1p/3sec to other mobile.if i cancelled my porting request... i know about airtel , so i asked about the validity of tht offer... he said its your call rate here after its not for
any particular period... then i said ok activate tht offer... if they are ready to do the same.... he said tht he will activate in 48 hours...
8) till now 198 not working, no response about mnp, no retention offer is activated... i called a guy today to know about this issue... he said tht retention offer is only
valid for 30 days. i cant do anything with 198.... they cheated in the retention too...
9) today morning i asked them (customer care and airtel store) about the retention offer activation... they said there is no offer like tht... they jus said that customer care agent gave you the wrong information ...
dear friends help me in this issue...
