ankurraheja

Thanks a ton friends Abhay thanks for the support, and surely it will be great, if others also try taking some action against Unfair Practices of the companies... otherwise companies are not going to stop !

Thanks a lot... I will be glad if it helps other consumers too....

Thanks for the support friends... finally here is the good news... I won the case... here is the extract from consumer case no 1501/04: "Ankur Raheja V. SIfy Ltd and others" pronounced on 18 October 2006: It has been held that "concealing hidden conditions and not redressing the grievances of the complainant who made complaints with regard to poor customer service on number of occassions, in our considered opinion, amounts to deficiency in service on the part of Opposite Party and indulging in to Unfair Trade Practice. We, therefore, direct the opposite party to refund the amount of Rs 1,200/-, paid for two months by the complainant along with compensation to the tune of Rs 5,000/- for causing mental agony and harassment to the complainant and further, pay a sum of Rs 2,000/- towards cost of litigation to the complainant.” The order makes the mention of following hidden conditions before the above para: 1. Reduction of speed to 14 Kbps after a download of 750 MB of data in the month (2004) 2. If the customer downloads more than 150 MB in a day, he is penalized in the form of reduction of package by one day (2005) “Both the above conditions are not brought to the notice of the customer at the time of entering in to the contract.” “Court has also held that Opposite Party has failed to provide minimum speed of 256 Kbps as per the definition of BroadBand as laid down by Telecom Regulatory Authority of India….” Though I never claimed that explicitly… but the whole case has been interpreted from this point of view by Hornorable court. That implies that not complying with TRAI definition also resulted in ‘deficiency in service’. Last case summary filed in court available at: http://www.sifycase.org

I was getting a similar error on my Nokia 6255... so I was asked to enter --- at+crm=1;+cso=33 in Modems Advanced property by Reliance customer care. Hope this will be helpful to some one !

"bhawanoo ko samjho" There are lot of problems with Reliance... from Billing to R-Connect to Dhirubhai Pioneer Offer... I will be providing more details later... n will be more active here Feb 2006 onwards.

I filed the case in November 2004 (error rectified) and it came up for the first hearing in Jan 2005. And last hearing, I think, was in May 2005 and decision was given after two months in July 2005. So it took total of 5 months in court, out of total 9 months. Normally, a consumer case takes around one year on an average, which is far less than a civil case filed in other court. I also have a case against Reliance Infocomm, thats why registered here, so to have some points from other related cases, which are posted on the forums and are very helpful My case includes billing complaints plus I also challenged "DhiruBhai Pioneer Offer". I will share the facts and points... in few days time under appropriate category.

Thanks for the support friends ! There has been no such decision.... but the court said we have no jurisdiction to entertain the matter and I should approach TRAI. And therefore dismissed the matter. So now case is with Delhi State Commission in the form of appeal 'coz.... On 05 July: TRAI chairman Mr Pradeep Baijal said: “Consumer complaints are not in the purview of the Trai Act. A district consumer forum looks after such complaints….. consumer-related directives by Trai are intended to help the district consumer forums. People can get justice quickly from consumer forums. So we have decided to come out with more regulations and directives for consumers. Read more here: http://www.telegraphindia.com/1050707/asp/...ory_4959104.asp Secondly, it was also mentioned in the judgement at the end --> expert evidence is missing in the case... whose reply lies in National Commission decision in the case of "M/S Scooter India Limited & Anr V. Madhabananda Mohanty & Ors." --> "It is always not necessary for the consumers to give expert testimony, though if he does so it will add weight to the complaint." And in any case enough material was provided, so that correct decision can be announced. Anyway, let's hope for the best