Reliance is following the strategy of outsourcing in case of sales, collection and customer care.
They have designate the post as SA, FSA, customer care Associate and so on. These people are working on the roles of companies such as smart Infosolutions, Nis Sparta both in case of wireless and wireline.
Today all the companies follow similar strategy.
But Reliance Infocomm does not employ satisfied outsourced employees. Even some of them are working from last 1 yr, 2yr even 3yr but RIC has got no plans to secure their future, increment or so. Therefore these people are themselves so frustrated with RIC that after a little discussion they reveal the truth abt their feelings, experience for RIC.
Do you know about whom I am talking about…….
…..the people with whom we actually interact. (I am talking abt people working directly through RIC not through WWE or other dealers.)
When the solution communicator is not fully interested or satisfied how can he communicate the solution effectively?
What do you say about it…
