Well explained review by Arun
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Joined this community because of this topic. Sorry guys, I'm not a subscriber of RIM. I have been subscribed for ADL for the last 5 years and contrary to the some of the statements stated above, I have felt and would still state ADL's customer service in my area is very much satisfactory. The person in change of ADL have patience and know what's what with ADL. But, despite some of their staff's best effort to provide better service to their subscribers ASCL still fail in the essential thing – “providing disruption free service”. I have learned from my experience that rather than listening to the per-scripted replies of customer support guys at their support center, it's better to deal with guys in their branch office. There would be someone who know how stuff works? Even though they are the only DOCSIS v 2.0 enabled ISP in Kerala, their uplink bandwidth still don’t cross the 512 kbps border even for the SME data plans and even with static public IP. For Xpress 520 plans and below the upload data transfer rate just reaches 256 kbps. I'm struggling with attained upload data transfer rate of around 500 kbps with Xpress 1085 plan. Even if you are ready to spend more by customizing the Asianet Dataline broadband Internet service, they won't make you happy on up-link rate. With respect to their home segment VoIP service, the service seems to be okay with free initial credit of Rs.50/-. However, their calling rates are not transparent at all. ASCL displayed rate is not what is getting deducted from your VoIP prepaid account. Upon enquiry with upper management, the reply I received was their intermediary service provider at different geographical locations other than India, hiked their service charge and the rates also fluctuated and they can't even update the calling rates published on their website, which is cheating customer's and require immediate legal action. As informed by ADL about throttling of peer to peer traffic, I have been experiencing good download data transfer rate with static public IP using Bittorrent. I wonder how? ADL is providing free to use modem to annual payment subscribers and they have the option to avail the modem on lease for monthly payment schemes. However, modem warranty is strictly for one year on both the cases, which is odd. Even with all this cons, Asianet Dataline cable Internet service have it's edge over ADSL providers by providing more data transfer speeds and extra data transfer for ADTV subscribers and to more far places. If you guys are in need for symmetrical up-link and down-link bandwidth and are ready to spend more, you can avail BSNL GPON Internet service which will quench your quest for speed. But don't expect much in terms of customer support. Finally they rolled out their upgraded DOCSIS 3.0 service. Good to hear from Arun that D3 plans are rocking. I still have to wait as the service is currently not available in my area. Let's hope with their new technical advancement the reliability of the service also increases. Arun, How's your experience with Cisco DPC3825 modem's Wi-Fi range? Does they can be operated simultaneously in 2.4Ghz and 5.0 Ghz and how's the configuration options of the device? More over could you please share the MTU set by them? How's the data transfer rate enabling VPN and any points to note while enabling personal or enterprise VPN access? Thank you.
