Sreeranga

Dear Abhishek, What we consumers do is accept whatever the company says... We all need to unite together and put pressure on Relinace and LG. The crap that LG CC told me was that it was a specification from Reliance and its a feature. I think LG has just copied on of the feature from LG shine but missed the one with visibility. As far as Reliance goes... bombard them with mails... First CC then Nodal officer , tell them to would file a complaint with the appelate authority and they come to senses. I also had a problem with Relinace Wimax . The Antenna malfunctioned and I could not connect for around 15 days somewhere in June. I had to log more thatn 50 tickets with CC. CC used to close the ticket as resolved without even confirming it from me. I must have written more than 20 mails detailing all the ticket numbers and the response. Finally I said I will download the forms and lodge a complaint with the appelate authority . Immediatly I got a call from ther backend team and Customer Care . I explained the same to them. It seems that CC in turn have to log a SO (Service order with the appropriate team ).. No SO was raised ...i.e, the team who were supposed to work on the case did not know the problem. They did not know that the local WIMAX franchisee had changed the antenna . Changing the antenna had resulted in change of the MAC id. Even this they did not know. Finaly I have received a waiver for the downtime. Reliance CC is all crap.... So the point is we need to bombard Reliance and LG with mails and telephone calls. We should also copy the mails to each other....so they know its just not one person whos complaining There are many other bugs / faults in this particular model. I will try listing it in my next post.... Regards, Sreeranga.VS.

"in Full Sun light , it is very difficult to see the screen of mobile" This is no where said in the manuals or on the websites of both LG and Reliance. Does this so called feature serve any purpose.... Dear Paresh, Why not you also bombard LG and Reliance with a mail for records. Copy it to me also. Whatever communication I do I will copy you. Can I have your e-mail id please Regards, Sreeranga.VS.

"in Full Sun light , it is very difficult to see the screen of mobile" This is no where said in the manuals or on the websites of both LG and Reliance. Does this so called feature serve any purpose.... Well I wouldn't blame Reliance or LG for this. When I bought the phone I was aware of two major flaws that it had 1. Display in sunlight 2. End key on the side Courtesy : Rimweb and the dealer who sold this to me So why do I blame someone, especially when you don't have any such phone in this price range in CDMA, the nearest competitor Samsung MAX is quite expensive compared to this. Almost all phones with mirror finish have this problem. However I have been using it (definitely with a lil difficulty) in the sunlight too. I have change the Menu from Grid to List and a lil adjustment with the background selection for message, i use the white paper background, so easily readable. I know sunlight is a problem, but provide me another option like 6600 in this price range, i shall happily switch "So why do I blame someone, especially when you don't have any such phone in" "When I bought the phone I was aware of two major flaws that it had" You did know about the flaws and bought it. You were told about this. What about others who have not been informed?

"in Full Sun light , it is very difficult to see the screen of mobile" This is no where said in the manuals or on the websites of both LG and Reliance. Does this so called feature serve any purpose....

Please read below and decide for yourselves whether its worth a buy.... -----Original Message----- From: Sreeranga Vembar [mailto:vssreeranga@rediffmail.com] Sent: Friday, December 26, 2008 1:42 PM To: customercare@relianceada.com; helpline@lgmobiles.com; corporatecentre.customercare@relianceada.com Cc: Sreeranga Subject: Re: Re: Re: Re: Re: Problem with Display Hello, I was updated by Mr. Prasad from LG that the complaint has been forwarded to their HO and also the R&D department but cannot commit as to when there would be a resolution. LG states that the mobile is as per Reliance Specification and also the literature mention this. http://www.lgmobiles.com/specs/Product%20Note_RD6600.pdf states in the first paragraph "LG RD-6600 is the perfect example of technology and innovation. With its built-in Mega pixel camera / video, complete with zoom control, and FM / MP3 player, the new RD-6600 from LG creates a totally new experience for mobile users everywhere. Metallic finish body, Built-in Bluetooth and external memory make it more useful to you. It has been designed with ultimate features on market demand." Nowhere it does mention that the display is also metallic and the display would not be visible outdoors. http://www.rcom.co.in/webapp/Communication...set/mobile.jsp# does not event mention that the body has a metallic finish wich includes the screen. Can someone explain me the logic behind this: Reliance offers Reliance Mobile World , Games and Mobile TV on this model. Is a customer suppose to watch Mobile TV only indoors, play games indoors . Does this not sound ridiculous. Secondly when someone goes to buy a mobile he would not ever think of asking the salesperson as to whether he can take the set outside in sunlight and check . Tomorrow you will come up with a new thing that a mobile can only be used outdoors and not indoors. Does this all make sense. or you would say a mobile cannot be used during rains etc. etc... This becomes a very good case for me to complaint to Consumer courts as detailed below : 1. Shoddy product quality 2. Unsatisfactory after-sales service 3. Right to be informed about the quality and performance of goods and services. CAN I KNOW THE ESCALATION PROCESS.. Regards, Sreeranga.VS 09323203764 022-67918848 On Tue, 23 Dec 2008 Sreeranga Vembar wrote : >Greetings, > >No response has been received by me for the mails appended below yet. >Called up Reliance Customer Care on Dec 22 2008 @ 22:01 and spoke to Mr Surjit who assured me that the earlier ticket lodged by me (83824889) has been forwarded to the appropriate department. > >If Customer Care (both LG and Reliance) is not able to give an answer or resolve the issue , can I know the escalation process please. > >I am attaching documents from both the (lgmobiles.com) LG Mobile site (Specification) and Reliance Website(http://www.rcom.co.in/webapp/Communications/Handset/mobile.jsp). The LG document just says that its a Metallic Finish handset. Nowhere does it mention that due to the Screen having a metallic finish the display would not be visible in sunlight. I still fail to understand that how come both the companies are pointing the fingers at each other. > >Thanks and Regards, >Sreeranga.V.S > >Mob: 09323203764 >Off: 022-67918848 > > > > > >On Tue, 23 Dec 2008 Sreeranga Vembar wrote : > >Greetings, > > > >As advised by LG service center I have logged a complaint (Dec 23; 15:47) with Reliance Customer Care (Ticket Number :83824889). The Customer Care executive initially was hesitant to log the complaint stating that I need to log a complaint with the manufacturer - LG. I had to explain him the entire chain of events . > >It looks as though both LG and Reliance are trying to pass the buck . > >I would request that both LG and Reliance thrash out as to who is responsible and get back to me at the earliest. > > > >I have also seen similar complaints on some discusion forums and I am trying to get in touch with others who do have the same Model . Currently I have 3 other who have the same problem excluding me. > > > >An EARLY reply would be appreciated. > > > >Sreeranga.VS > >Mob: 09323203764 > >Off: 022-67918848 > > > > > >On Tue, 23 Dec 2008 Sreeranga Vembar wrote : > > >Greetings, > > > > > >This is in continuance to my mail to helpline of LG mobiles as well as customercare of Reliance . > > > > > >I received a call from Mr. Prasad (09320002042) from LG service center (Thane) today 23-12-2008 at 12:49. He said that they have received a mail from Reliance about my complaint. He said that it was not a manufacturing defect and it was a Specification provided by Reliance to LG. He said that the mirror finish was a requirement and all instruments of this model has it. LG manufactured it as per specification and handed over to Reliance. When I asked him that does it mean that I should not be using the mobile outdoors -- he had no answer. He stated that it's clearly mentioned that the screen has a mirror finish. When I questioned him that nowhere it's mentioned that the instrument needs to be used indoors he had no answer. He also did agree it's a problem with the Model but not a manufacturing defect. It's the specification. He also asked me to get in touch with Reliance. I also told him that I don't go by who's given the specification but by who the manufacturer is. How do I know who's specified the Specification. > > > > > >I still don't understand if I buy something that does not meet what its been designed for does it make sense. If I am indoors I can always be contacted on my landlines or I can make calls from my landlines. I don't need a mobile. If I cant see to whom I am making calls to or receiving calls from does it make sense. > > > > > >Reliance Customer Care: An early response is appreciated. > > > > > > > > >Regards, > > >Sreeranga.VS > > >09323203764 > > >022-67918848 > > > > > > > > > > > > > > >On Mon, 22 Dec 2008 Sreeranga Vembar wrote : > > > >Greetings, > > > > > > > >This is in continuance to my mail to helpline of LG mobiles as well as customercare of Reliance . > > > > > > > >I havent had any response from either of yourselves. > > > > > > > >Called helpline on Dec 21 2008 at 16:40 and spoke to Sunita who asked me to get in touch with the Mr. Shailesh at the Vashi Service Center. (65114303/92342060608). I called the Service Center and came to know that Mr. Shailesh no longer works for them. I spoke to Mr. Sunil of the Service Center, who said he also had the same instrument and the problem exists and no solution exists yet. He asked me to get in touch with yourselves. > > > >Hence I once again called the help line at 17:08 and spoke to Sandesh, who was of absolutely no help. He in turn passed the buck and aked me to contact Mr. Chetan Naik (Branch Service in charge on 9322234254. ). When I told him that I am going in Circles and I will complain to the Consumer Court he asked me to go ahead. I must have made innumerable calls to Mr.Chetan Naiks number but no one answers the phone. > > > > > > > >This mail is a notification of the defect to LG electronics as well as Reliance. It should have been the responsibilty of Reliance to see that instruments are not defective. > > > > > > > >Regards, > > > >Sreeranga.VS > > > >09323203764 > > > >022-67918848 > > > > > > > > > > > >On Sun, 21 Dec 2008 Sreeranga Vembar wrote : > > > >> > > > >>Greetings, > > > >> > > > >>I recently bought (on 1/12/2008 ) a LG RD6600 and find that the Display is ABSOLUTELY not visible in sunlight. Even if I go to a place that has shade it is the same problem. This makes the instrument unusable outdoors which I feel is ridiculous. I feel that this is a manufacturing defect in the instrument. This mail is a notification of the defect to LG electronics, as the instrument is still in the warranty period. Further the battery discharges very fast. I have been using Nokia , LG and Samsung phones till today and haven't had such a problem. Currently I do have a LG6100 and don't have such a problem. Can this be rectified which I don't think so , If not I would request you to replace the same with some other model of my choice. > > > >>If either is not possible I would have to lodge a complaint with Consumer Disputes Redressal Forums. > > > >>An early response is appreciated. > > > >> > > > >>Thanks and regards, > > > >>Sreeranga.VS. > > > >>Mob: 09323203764 > > > >>Off: 022-67918848 > > > >> > > > > > > > > >