yeah, there are huge problems with both jio app and their website. even the recharge history option is not available in my app now. as for the plans, they only show the current plans. some days back i tried to recharge the 999 plan a couple of times unsuccessfully. or so it seemed. turns out both recharges were successful. which means i would have to use up 60+60 GB within 2 months or else the data would go to waste.
i called up jio customer care like 10 or 11 times. each time, the customer care executives were either clueless themselves, or told me they'd call me back (which they never did), or told me to email them with my complaints (which i did and received no solution as yet).
the problem with not being able to see your recharge history or queued up plans is that you are not aware of the expiry dates of your other plans except for the current one. hence, it becomes difficult for you to organize or plan on how and when to use your data.
another big problem i have is with the expiry date of plans. for instance, if i use up my current plan (let's say 999 GB) today with 30 days remaining before the expiry of this plan, then i would have to wait for another 30 days from today before my next queued up plan becomes active unless i buy a top up of 6 GB for which again there is an expiry period of 30 days. why can't jio just provide us with the flexibility of either the expiry date or the end of data, whichever comes first.
