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Showing results for tags 'abnormal reset'.
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My cousin got a new S6 Edge from abroad. He had given to someone for setting up. But somehow that guy forgot his gmail password. He had created new gmail ID and no recovery details like phone no, email etc were provided. He also activated Samsung account with this gmail ID. Later, he formatted the phone through stock recovery. It deleted everything and restarted the phone. The phone is now locked and asking for samsung account details. As mentioned above, do not have access to this account. The phone is stuck at the attached image. Please help. On net I found someone stating that it be done with ODIN but not sure. I do not want to mess with it. He visited the Samsung Galallery in Mumbai (no idea which one) but they refused stating that since it is foreign handset they do not have any software for the same. Pleas help me to start the phone. There is no data so no problem in resetting.
