Netconnect Down?

[sougata666 0]

Was the net connect service down for a few days? I was not able to surf the net through my Laptop data card. I think the problem was fixed yesterday (3rd sep, 2007) but now there is some invisible firewall which is blocking some of the sites (eg www.orkut.com) on Internet Explorer. My own XP firewalls are off. Mind you, I am able to login through Firefox. Also, my yahoo messenger is also not logging in. I am able to login through Yazak though. I haven't changed any of my settings so why is this happening? Is reliance employing some kind of firewall now? Can anybody help me out? This has not happened before. I am using this data card for quite a long time now.

[Arun 795]

NetConnect wasn't down and I have been using NetConnect for the past few days now. Though it could have been down in your area due to network problems.

Since you say that you are able to access orkut.com via FireFox but not via Internet Explorer, then it must be an issue with your IE. Run AdAware and Spybot Search and Destroy, available from lavasoft.de and safer-networking.org respectfully (free).

Also, if you have an anti-virus program, make sure that you have the most up to date virus definitions, and run a virus scan.

If none of those seem to help, run a HijackThis test (Google it) and then post the log of the scan up here.

[sougata666 0]

Thanks a lot Arun. I will be carrying out the tests you mentioned. I wonder how IE can affect Yahoo messenger though since it is also not able to log me in. If I was behind a firewall, surely Firefox would also not function. I checked all the cookie settings n stuff. This has not happened before and I didn't fiddle with the settings. I access Netconnect in Indore. I guess the local servers were down. Then again, Customer care won't be divulging their embarassing secrets! Any clue about my Yahoo Messenger? It was working fine before. I even removed my MSN messenger to be doubly sure.

[Nirvana 4]

If a firewall has been implemented at Reliance's side, then that will be a pan-network implementation, but I am logged into Yahoo Messenger without any problem and connected via NetConnect on my laptop. It could be a virus/spyware that is causing the issues for you as Arun mentioned.

Edited September 4, 2007 by Nirvana

[sougata666 0]

All the tests turned out to be negative! Dunno what's wrong. My antivirus is upto date. So is my McAfee firewall. And the firewall allows IE full access. I will try reinstalling Messenger. I have removed it for the time being. Here's the HijackThis report:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 2:51:47 PM, on 9/4/2007

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\SYSTEM32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\PROGRA~1\mcafee.com\vso\mcshield.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\igfxtray.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\VM_STI.EXE

C:\Program Files\McAfee.com\VSO\oasclnt.exe

C:\WINDOWS\SOUNDMAN.EXE

C:\WINDOWS\system32\DrvMon.exe

C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe

C:\DOCUME~1\tito\LOCALS~1\Temp\RtkBtMnt.EXE

c:\progra~1\mcafee.com\vso\mcvsescn.exe

C:\Program Files\syssoft\sysrest\sysrest.exe

C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe

C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe

C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe

C:\PROGRA~1\McAfee.com\Agent\mcagent.exe

c:\progra~1\mcafee\mcafee antispyware\massrv.exe

c:\progra~1\mcafee\MCAFEE~2\masalert.exe

C:\Program Files\PeerGuardian2\pg2.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\Program Files\ZakFromAnotherPlanet\Yazak Chat\yazak.exe

C:\Downloads\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: bho2gr Class - {31FF080D-12A3-439A-A2EF-4BA95A3148E8} - C:\Program Files\GetRight\xx2gr.dll

O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll

O4 - HKLM\..\Run: [systemTray] SysTray.Exe

O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [bigDogPath] C:\WINDOWS\VM_STI.EXE QHM500LM USB PC Camera

O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask

O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe

O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe

O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe

O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\McAfee.com\Agent\McUpdate.exe

O4 - HKLM\..\Run: [soundMan] SOUNDMAN.EXE

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [AAWTray] C:\Program Files\Lavasoft\Ad-Aware 2007\AAWTray.exe

O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe

O4 - HKLM\..\Run: [CleanUp] C:\PROGRA~1\McAfee.com\Shared\mcappins.exe /v=3 /cleanup

O4 - HKLM\..\Run: [_AntiSpyware] c:\progra~1\mcafee\MCAFEE~2\masalert.exe

O4 - HKLM\..\RunOnce: [MPFService] C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe -i

O4 - HKCU\..\Run: [DrvMon.exe] C:\WINDOWS\system32\DrvMon.exe

O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight\GRdownload.htm

O8 - Extra context menu item: Open with GetRight Browser - C:\Program Files\GetRight\GRbrowse.htm

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/m...01/mcinsctl.cab

O16 - DPF: {B91AEDBE-93DF-4017-8BB3-F1C300C0EC51} (InstallShield Setup Player 2K2) - file://E:\Multimedia Tools\Ulead MediaStudio Pro v8.0\setup.exe

O17 - HKLM\System\CCS\Services\Tcpip\..\{12D9576E-D035-474C-A1BD-0638AF2025E8}: NameServer = 202.138.97.193 202.138.96.2

O17 - HKLM\System\CS1\Services\Tcpip\..\{12D9576E-D035-474C-A1BD-0638AF2025E8}: NameServer = 202.138.97.193 202.138.96.2

O23 - Service: McAfee AntiSpyware Service - McAfee, Inc. - c:\progra~1\mcafee\mcafee antispyware\massrv.exe

O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - C:\PROGRA~1\mcafee.com\vso\mcshield.exe

O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe

O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe

--

End of file - 5352 bytes

[sougata666 0]

Horror of horrors! I tried to reinstall Yahoo messenger and now after it gets downloaded and I try to launch it, there is no YAHOO MESSENGER! It is not getting installed only. And there are no error messages. Nothing! As if it vanishes into thin air after I download it!

[Nirvana 4]

The log looks OK. Could you try disabling your firewall completely and see if the wierd issues continue to happen for you ?

[sougata666 0]

I installed the firewall after this happened. I don't think the firewall is an issue.

[sougata666 0]

Solved my own problem by using the following command :

REGSVR32 SOFTPUB.DLL

I wonder what caused the class to get unregistered. Anyone any clues? Was it an external attack?