sougatadc 358 Report post Posted March 15, 2008 Times News Network 15 Mar, 2008 Virgin mobile has introduced unique 'credit on incoming call' feature. Now Tata is going to pay the subscriber suo motu if the network quality deteriorates. In Japan, commuters get compensation at the exit point of metro rail if it runs behind schedule. Small packets containing coins are handed over to them. Sahara Airlines introduced this feature by announcing compensation if their flight got delayed by over half an hour. Tata Teleservices, India's fifth-largest mobile phone operator, has offered to compensate subscribers "voluntarily" if the quality of their services was below standard. "We will come out with a customer chart setting more stringent quality norms compared to telecom regulator TRAI and if we fail to comply with those standards we are ready to pay penalty to our subscribers," Anil Sardana, managing director of Tata Teleservices, said. Sardana said the government is likely to meet the cellular operators on the issue of value-added services. He said the government approval was required not only in case of BlackBerry but for all value-added services. "We have been taking the government's approval for all value-added services even if its takes months but the same is not true in case of others so what we want is that rules should be same for all," he added. Tata Tele, Sardana said, has become the number two telecom operator in Delhi and the NCR with over three million subscribers and was aiming to become the top player in the region by March 2009. He said Tata Tele's average revenue per user had increased even as the ARPU of all other operators were under pressure due to falling tariffs. He, however, did not specify the actual accruals to the company. Meanwhile, the company also launched i-HELP Emergency Service that allows Tata Indicom users to contact their family and friends instantly in case of an emergency. To avail iHELP *44 Emergency, subscribers have to register with the company for three preferred numbers to be contacted in an emergency. A caller just has to dial *44 and the system calls as well as sends SMS to the three registered numbers, intimating them that the subscriber is in need of help. Share this post Link to post Share on other sites
hritik123 4 Report post Posted March 15, 2008 WOW, This is gr8 news , wish reliance follows the same as tata , the only problem is reliance will go bankrupt if it pays for defiecient services especially billing Share this post Link to post Share on other sites
vishalkumar 0 Report post Posted March 15, 2008 ^^^ Yes, I agree that Reliance will go bankrupt if they introduce something like this, but ADA is not so dumb. Share this post Link to post Share on other sites
raccoon 53 Report post Posted March 15, 2008 They SHOULD go bankrupt anyway, if their services are not at par with the competition... but most people stick to services/products even if it is substandard... and the less you are ready to change, the less incentive for the service/product provider to change anything... Share this post Link to post Share on other sites
lostjournal 7 Report post Posted March 15, 2008 I am using both reliance and tata.But I can bet you there is no operator in india, which is as good as tata.Their business ethics is what separates them from the rest of the operators. I never had any billing problems,my complaints were taken care of well within the time frame set. Excellent!!! All praises for TATA . Share this post Link to post Share on other sites
B R SHIVANANDA 0 Report post Posted March 16, 2008 I am using both reliance and tata.But I can bet you there is no operator in india,which is as good as tata.Their business ethics is what separates them from the rest of the operators. I never had any billing problems,my complaints were taken care of well within the time frame set. Excellent!!! All praises for TATA . Yes, 100% True. Share this post Link to post Share on other sites
Honest 836 Report post Posted March 16, 2008 ^^^ MY dear friends, 2 years before Airtel also had promised to come with such kind of serivce, in which if the call is dropped due to network failure, then the same call will not be charged. But till date this promise has not been fulfilled by them. These operators, just make headlines for them by simply throwing some comments for the service which is not even scheduled to be in force in the near future. God knows what TATA will do now. Hope they should fulfil their words. Regards. Share this post Link to post Share on other sites
raccoon 53 Report post Posted March 16, 2008 ^^^ Gawd... if Airtel really had that kinda system, then all my calls would have been free from Airtel... most of the time, I have not been able to go 5 mins into a convorsation without getting a call drop! Couple of mails to Airtel just fetched a reply that there is nothing wrong with their network... Share this post Link to post Share on other sites
city02 63 Report post Posted March 17, 2008 I am using both reliance and tata.But I can bet you there is no operator in india,which is as good as tata.Their business ethics is what separates them from the rest of the operators. I never had any billing problems,my complaints were taken care of well within the time frame set. Excellent!!! All praises for TATA . I would disagree with the quality of tata indicom broadband: for over a month i have been complaining about the fact that i can't renew my account online via credit card and have to write cheques instead. they say the payment gateway is 'not in their control' and thus not their responsibility! to rub salt in the wound they REFUSE to give me a complaint number so that the unresolved issue can be tracked and escalated as it gets older (aging). that's much worse than reliance broadband any day... this kind of hiding of unresolved complaints is unethical in my opinion. Share this post Link to post Share on other sites
kshah 452 Report post Posted March 17, 2008 For Ethics there is no one to beat tata. Thats why they are second most transperant group in the world. Share this post Link to post Share on other sites
hritik123 4 Report post Posted March 17, 2008 yes for postpaid billing only MTNL and TATA are good Share this post Link to post Share on other sites
kesav 127 Report post Posted March 17, 2008 I've TATA and Reliance connection.... I can say for sure that TATA's human and web interface is excellent...... Share this post Link to post Share on other sites
amitholic 0 Report post Posted March 17, 2008 (edited) Friends !!! Can anyone explain me what is poor service & who is gonna decide it Edited March 17, 2008 by amit.pattnaik Share this post Link to post Share on other sites
