Arun 795 Report post Posted March 15, 2008 Express News Service Chandigarh, March 14 The consumer forum has directed Reliance Communications to pay Rs 5,000 as compensation to a consumer for sending him fake telephone bills. When the consumer approached the company, they terminated services to his existing telephone number for five days. Prem Dass Sharma, a resident of Sector 43, had subscribed to a landline connection and a broadband connection from the company in August 2007. In the first month, the company dispatched a bill of an additional telephone he said he had never subscribed to. After persuasions, the company waived off the bill of the false telephone connection. Sharma later requested the company officials to make corrections in their records and remove the fake telephone against his name. Acting on the application, the officials disconnected the existing telephone number for five days. The consumer forum found the company used unfair trade practices and held it liable for deficiency in its services. They directed the firm to pay the amount to the complainant within 30 days from the receipt of the copy of the order, failing which they would be liable to pay amount along with the interest. Share this post Link to post Share on other sites
Honest 836 Report post Posted March 16, 2008 ^^^ My dear friends, its great to listen about this compensation directed by the consumer forum against Reliance. Actually all such malpractices by any operator should not be tolerated at all. Regards. Share this post Link to post Share on other sites
raccoon 53 Report post Posted March 16, 2008 5,000 is not even peanuts for RCL. For sure there are many more customers out there, who have been cheated/blackmailed/held to ransom... but have not gone to court... so their story will never be heard. Even if RCL has to pay this kinda measly compensation to the very few who do go to court, they will still make lot more money thru the people who keep quiet... The courts really, really have to realise that this kind of compensation is a joke for these companies! Share this post Link to post Share on other sites
Nirvana 4 Report post Posted March 17, 2008 well, the consumer court cares for the consumer, so the consumer got atleast some respite in this case. To punish the companies, the DoT/TRAI should act. Share this post Link to post Share on other sites
vishalkumar 0 Report post Posted March 17, 2008 (edited) 5000 compensation only????? I think it is too less for the harassed customer. These small amounts wont affect the big companies much. Edited March 17, 2008 by vishalkumar Share this post Link to post Share on other sites
