Suspension Of Service (ucc)

[g999 1]

This monday morning i found that neither incoming/ouitgoing of my no was working

After inquiring with CC, i was told to contact Nodal officer at Pune

Calls to Nodal Office (after several tries) revealed the following:

the number was suspended as someone (DND number) had complained

that a UCC was made from my number to his DND number

Even after explaining that I am in no way doing any tele markeing and that

only a sms was sent to the said number as it was similar to that of one of my

clients number (purely typo).

IS it legal on the company's part to do so without informing me or even giving

me any notice or asking for any explanation?

the guys at nodal officer claim that Trai (!!) had decativated the number but

refuse to give me anything in writing - asking me to wait for few days

if (and if at all), i have violated UCC regulations, this is the 1st instance

in a high handed way the company has concluded me to be wrong even

without bothering to check my side of the story

pls advice how do i proceed legally in this matter

tia

[ashoksoft 83]

Why not write to the appellate authority ? and chairmans office ? asking for more details ...

[KumaarShah 143]

Wow!!!!

Aggressiveness of a kind not yet seen or heard of from a telco as yet in India.

How can they suspend your services without even informing you or warning you? This is highly irresponsible on RCOM's part. Agreed that there may be a mistake, but then without any info or warning, suspending services is also equally wrong.

I think you will have to take up the matter at the LTO or with the CMO as advised by ashok above.

[Honest 836]

This seems to be really rediculous my dear friends. They can't do this without informing the subscriber.

Appeallate Authority can be helpful in this matter.

Regards.