Arun 795 Report post Posted January 2, 2009 Bangalore , January 2, 2009 Press Trust of India Reliance Communications today announced the launch of Customer Experience Programme to the first few customers on its GSM network in Karnataka to get feedback to help improve the service even better. When a subscriber loads his/her handset with the Reliance GSM Customer Experience Card with a nominal fee of Rs 25, he/she would receive Rs five free calling every day during the next 90 days -- a total benefit of Rs 450 with zero recharge commitment, the company said. In addition, there is a value super-accelerator in terms of completely free night time calling (with only a nominal charge of Rs 50 for 90 days) to any of over 25 lakh Reliance customers within Karnataka, it said. "Now, we will not only be offering a unique Customer Experience Programme but also will be the first service provider to offer a choice of both CDMA & GSM networks in over 1,700 towns and 18,000 villages across Karnataka", R Swaminathan, Regional Head - Karnataka & AP Circles, said after the launch. "Customer Experience Card is nothing but a SIM card", he told PTI, adding, the customers can give feedback through"*333" mode from their handset, through helpdesk of retailers and web portal. The company recently announced the rollout of GSM mobile services, which will be available in 11,000 towns countrywide. Share this post Link to post Share on other sites
vmsanghrajka 0 Report post Posted January 2, 2009 Amazing!! Thinking hats are on with Anil Ambani too.. I think its a positive step.. It gives me sense that their GSM services will not only emphasize on value advantage (price) but also quality.. Share this post Link to post Share on other sites
srk006 21 Report post Posted January 2, 2009 Wow! Nice initiative. I hope they take the customer feedback seriously and improve on the network. Share this post Link to post Share on other sites
theking 35 Report post Posted January 2, 2009 Nostalgic!! Like in the CDMA launch, soft launched on 28th Dec and commercial lauch from May, GSm seems to be foreseeing the same trend!! First build numbers and then value seems to be the hype! SIM at Rs.25! Share this post Link to post Share on other sites
ssr 10 Report post Posted January 2, 2009 For the customer feedback they should ask the ppl who left Reliance conn Share this post Link to post Share on other sites
theking 35 Report post Posted January 2, 2009 whatever, the number pull strategy rocks!! rather than the push model, they always rely on the pull model at the initial levels! Share this post Link to post Share on other sites
Saurav 22 Report post Posted January 2, 2009 In Punjab they are giving SIM under same schme but for just Rs 10/-. Share this post Link to post Share on other sites
Arun 795 Report post Posted January 2, 2009 ...during the next 90 days... So I would assume they expect to be ready for a full fledged launch within 90 days (3 months). This "beta launch" is definitely a good initiative. Share this post Link to post Share on other sites
srk006 21 Report post Posted January 2, 2009 ............. he/she would receive Rs five free calling every day during the next 90 days ............ So what is the rate/min? Share this post Link to post Share on other sites
shashank 8 Report post Posted January 2, 2009 Where and how to get this special SIM card?? Share this post Link to post Share on other sites
srk006 21 Report post Posted January 2, 2009 ^^ From the WW, I guess. Share this post Link to post Share on other sites
Nirvana 4 Report post Posted January 2, 2009 (edited) Such a soft launch is the best way to move ahead rather than a full fledged launch which could have lot of problems initially. so Karnataka, Punjab,... where else have it been launched? Edited January 2, 2009 by Nirvana Share this post Link to post Share on other sites
vkat 0 Report post Posted January 2, 2009 Friends any information regarding R-GSM in North India (Punjab). As there is no official announcement so far. If someone have details please post here. Thanks Share this post Link to post Share on other sites
Arun 795 Report post Posted January 2, 2009 Friends any information regarding R-GSM in North India (Punjab). As there is no official announcement so far. If someone have details please post here.Thanks Saurav has already reported that its available in Punjab, see Post #7 Share this post Link to post Share on other sites
theking 35 Report post Posted January 2, 2009 Since it is launched in karnatak, guess it must be the same for other circles.Had it been tamil nadu, the case might have been different Share this post Link to post Share on other sites
vmsanghrajka 0 Report post Posted January 2, 2009 No details available with CC or website, its a sorry state of RCom as usual.. Share this post Link to post Share on other sites
ACS 130 Report post Posted January 2, 2009 No details available with CC or website, its a sorry state of RCom as usual.. Oh yes.. although website is painstaking for them to update, the story here is different. They are probably not sure themselves how this 'GSM/CDMA dual infrastructure' thing is gonna work. Once congestion sets in, then they are in a better position to judge. Else it could embarass them if they be too loud with Publicity & updates. Share this post Link to post Share on other sites
ipkonfig 10 Report post Posted January 2, 2009 Good initiative. Anyone in Trivandrum or Kerala, tried contacting the WW? Whats their take on the matter? Share this post Link to post Share on other sites
AmanJ 1 Report post Posted January 2, 2009 same scheme for delhi, but instead of Rs.5/day, we get Rs.10/day, and we have to recharge with Rs.10 at time of buying the sim to get the offer. the tariffs here r, re1 for local and 1.5 for std. no details about stv's or postpaid plans Share this post Link to post Share on other sites
jdjain 0 Report post Posted January 2, 2009 Since it is launched in karnatak, guess it must be the same for other circles.Had it been tamil nadu, the case might have been different Here in punjab Reliance will officially launch today , so we will get the sim from monday onwards at rs 10 , so grab it as soon as possible from reliance web world Share this post Link to post Share on other sites
ursmv 13 Report post Posted January 2, 2009 I got a message that the mrp of the reliance gsm sim card would be around Rs.25 with 6 month validity.. shall update full details in a day or 2..keep watching one more blast from anil... Share this post Link to post Share on other sites
Arun 795 Report post Posted January 2, 2009 So its launched/launching in Tamil Nadu as well? Share this post Link to post Share on other sites
vvinayakpai 26 Report post Posted January 3, 2009 Finally Reliance GSM has launched its tariff plan in Karnataka. Cost of sim card = Rs. 25 Recharge to be done at the time of activation = Rs. 25 Validity of connection = 6 months Offer is that every day, 5 Rs will be credited to your account which will expire the same day if it is not used within 24 hrs. For a period of 3 months 5 rs will be credited on a daily basis. No additional recharge need be done if 5Rs/ day is sufficient. This amount can be used to make any calls, either STD or local. If additional recharge is required you can do a top up recharge. Best part is from 11PM to 6AM RGSM TO RGSM/RCDMA (only within Karnataka) calls are absolutely free!!!!!!!!!! Unfortunately, the plan is not launched in Bangalore as yet. It is launched all over Karnataka except Bangalore. In Bangalore it might be launched on 15th of january, 2008, according to the information recieved from Reliance Communications outlet in Bangalore. Sms details unknown............... Roaming information unknown............. Share this post Link to post Share on other sites
ipkonfig 10 Report post Posted January 3, 2009 Isnt this the so-called Customer Experience Drive from Reliance? Share this post Link to post Share on other sites
vvinayakpai 26 Report post Posted January 3, 2009 Yes, its the same scheme I was referring to. Share this post Link to post Share on other sites
