Ric Units Accredited With Iso 9001: 2000

[city02 63]

Complimenting the award winners, Dr Kaszuba urged the unit members to gear up for greater challenges.

T h e t e a m m e m b e r s thereafter met H R Meswani, a senior member of the Central Leadership T e a m , w h o congratulated them and asked them to achieve the singular distinction for all the business units of Reliance Infocomm by March 31, 2005.

The certification process was simultaneously started on March 1, 2004 for all the units across the twelve geographies of Reliance and completed on August 20, 2004. For the ISP division, the certification scope covers business units like Operation, Maintenance and Expansion Of Transport Networks, Data Networks, Switch Networks, Fixed Access Networks, National Network Operations Centre, Performance Management System, Planned Event System, Operations Planning & Support Systems, Service Order Management System for Reliance Infocomm Network In India, National Long Distance (NLD), International Long Distance (ILD) and Fixed Access Services. For Learning Management Services, the scope includes Design, Development, Facilitation and Execution of Training. Similarly, for IMSG, it includes Design, Implementation, Facility Management Services, Materials and Supplier Management for IT Infrastructure.

A number of milestones were achieved during the certification process. RIC now has 179 trained Lead Auditors (Highest in India with any business group) and more than 2200 personnel in all the circles have received one-day ISO awareness training for at their locations.

In one cycle of internal audits, 236 locations were covered for 364 functional groups across India. BVQI has also covered all Circle Headquarters and the National Headquarter in their audits.

The London based BVQI (Bureau Veritas Quality International) is the most widely acclaimed independent certification body in the world offering solutions in strategic fields of operations, such as quality, health & safety and environment & social

responsibility. Present in more than 140 countries, BVQI has to date issued over 50,000 certificates worldwide. It employs more than 2,800 trained and experienced auditors, spanning five continents.