dhullazaran 3 Report post Posted February 26, 2009 (Source:- HTCClassAction.org) What is this all about? The latest SmartPhone and PocketPC devices from HTC (High Tech Computing) are supposed to be the most powerful devices on the market. And in theory, they are indeed real powerhouses of mobile technology. There's a catch though: HTC has neglected to include the necessary drivers needed for the devices to come to their full potential. What does this mean? This means our really expensive HTC phones (the TyTN II is about $700) are grossly underperforming. In fact, in many things, these devices operate even slower than HTC's (and competitors') two years older models - see the videos under navigation for demonstrations, especially the TomTom video (TyTN II vs Magician) is a terrific example. The drivers (small pieces of software that govern your device's hardware) in question are responsible for all drawing operations. This means absolutely everything having anything to do with putting something on your screen is affected. This includes normal programs, video playback, games, taking pictures, etcetera. If it's on your screen, it's affected. This makes the devices feel really slow and unresponsive. There is also a problem with the touchscreen driver, which predates the driver issues mentioned above. This issue comes down to your device slowing down to a crawl whenever you touch the screen. This is really apparent when you are playing a video and use an onscreen slider to adjust the volume, for example. When doing this, the video will as good as halt. You can compare the experience with running your Windows computer in "safe mode" with the default "VGA driver". Which devices are effected by this? At the time of this writing, to the best of our knowledge, all HTC devices based on the MSM7200 and MSM7500 chipsets from Qualcomm are affected. None of these devices seem to use the hardware acceleration provided by it's ATi Imageon based technology, or the QTV or Q3Dimension technologies. These devices include, but are not necessarily limited to: * HTC TyTN II (MSM7200), also known as: o HTC Kaiser o T-Mobile MDA Vario III o AT&T Tilt o Vodafone v1615 * HTC Touch Dual (MSM7200), also known as: o HTC Nike * HTC Touch Cruise (MSM7200), also known as: o HTC Polaris o O2 XDA Orbit II * HTC Wings (MSM7200), also known as: o HTC S730 * HTC Titan (MSM7500), also known as: o Sprint Mogul PPC-6800 o Verizon XV6800 * HTC Vogue (MSM7500), also known as: o HTC Touch P3050 (this is not the normal HTC Touch) o Sprint Touch o Verizon Touch XV6900 * HTC Libra (MSM7500), also known as: o HTC S720 * HTC Iris (MSM7500), also known as: o HTC S640 As this affects all HTC devices based on the MSM7200/MSM7500 chipsets, you might reach the conclusion that it is a problem with the platform or chipset. This is however clearly not the case, as HTC's competitors have no trouble getting all of this working right, and fast! Update January 23, 2008: Several readers have informed us that the HTC Athena (X7500, X7501, Advantage, T-Mobile Ameo, Dopod U1000) is suffering from the same issues (lacking drivers). However, HTCClassAction.org can neither confirm nor deny that this is the case at this time. Share this post Link to post Share on other sites
dhullazaran 3 Report post Posted February 26, 2009 What you can do There are several things you can do to help get this issue resolved: Stay civil First off, stay civil. Below here are suggestions to contact support personnel. These are not the people responsible, they may not be up to date with the latest developments, and may not even vaguely understand what you are talking about. Being rude does not help. Contact HTC and let them know you are unhappy about these issues Some HTC support personnel have stated that they are aware of the issue, but they need more reports of these issues to be able to get the issue up in the support hierarchy, and dealt with. So please contact HTC by phone or e-mail (phone is probably better)! If you have a branded device, please also contact your mobile service provider. For some tips on things you could tell HTC (and your provider's) support to further our cause, please see our What to tell HTC page. Just asking for drivers will probably not help. The phone number to call in your area for the HTC Support Hotline can be found here: HTC - Support via Hotline. To contact HTC by e-mail, go here: HTC - E-mail Us. Contact your mobile service provider and let them know you are unhappy with these issues For those that have a branded phone (i.e., your phone says "T-Mobile" or so instead of "HTC"), please contact your mobile service provider (T-Mobile, AT&T, Verizon, etc) and tell them you want these issues resolved. If many people do this, the mobile service providers themselves are likely to complain to HTC. If we can make that happen, there's a good chance HTC will fix the drivers, ad the mobile service providers are their biggest customers. For some tips on things you could tell HTC (and your provider's) support to further our cause, please see our What to tell HTC page. Just asking for drivers will probably not help. To do this, just call your mobile service provider's support line. Make videos of the issues One thing you can do to greatly help the cause is making a video of the issues as you encounter them, posting these on youtube and sending the links to us. We will place a link to these videos on this page, which further helps show the issues. Sign the petition Petitions in general don't really help, but at least it's a way to show HTC that there are more than a few people upset by this issue. Sign the petition Spread the word Spreading the word is a very useful and easy way to help out. Spreading the word will get more people to contact HTC and their providers to get the issue resolved. You can spread the word by simply telling people, linking to this site from your own site, linking to this site from your signatures on forums, submitting this site to news sites, everything helps! On every page you can also find a Slashdot button. If you press the plus icon on that, it will help get this site onto Slashdot, and get more publicity. There is also a Digg button to help us get to the frontpage of Digg. Write reviews Almost two thirds of consumers read product reviews before making a major purchase. Sites like Amazon and Epinions let you write a small review of a product to let other customers know about your experiences. We would advise you to find these kind of sites and write your own honest review, from your own actual experience. Do not simply state what this site states, just write what is applicable to your use. Please also take care to make it a well written review, a poorly written review just bashing HTC will not help anyone. Share this post Link to post Share on other sites
Mufaddal 678 Report post Posted February 26, 2009 hey by the way this htc classaction thing is old . it was started in 2007 and it was replied to by htc in early 2008 the reply htc gave to this htc calssaction was the drivers cannot be upgraded as it is a difficult process also the newer devices will have 3d drivers for multimedia capabilities ( they were referringto touch diamond and stuff) ... they had hust rolled 3d drivers updated firmware for kaiser .thast it . this classaction thing is history now Share this post Link to post Share on other sites
dhullazaran 3 Report post Posted February 26, 2009 hey by the way this htc classaction thing is old .it was started in 2007 and it was replied to by htc in early 2008 the reply htc gave to this htc calssaction was the drivers cannot be upgraded as it is a difficult process also the newer devices will have 3d drivers for multimedia capabilities ( they were referringto touch diamond and stuff) ... they had hust rolled 3d drivers updated firmware for kaiser .thast it . this classaction thing is history now i didnt knew about it. so i though this thing is new. Share this post Link to post Share on other sites
