Consumer Forum Pulls Up Reliance Communications For Selling ‘used’ Internet Connection

[Arun 795]

The Indian Express

June 05, 2009 at 0200 hrs IST

The District Consumer Disputes Redressal Forum has directed Reliance Communications in Sector 35, Chandigarh to pay Rs 10,000 as compensation to a customer for selling an internet connection that was earlier registered in the name of another subscriber. The telecom company is yet to refund Rs 9,345 to the complainant that had been deposited for the connection. They have also been directed to pay Rs 2,500 as costs of litigation.

The complainant, Tejbir Kaur, a resident of Sector 46, purchased an internet connection from Reliance Communication in September 2007.

After two months, the complainant discovered that the connection sold to her bore a common MDN number with another subscriber, Mankeet Singh, who had already terminated the company’s services.

On bringing the same to the notice of the company, she was given a new number with an assurance that the amount paid by her would be transferred to the new account. The same was, however, not done and the complainant was served with legal notices for non-payment of bills. Aggrieved, the complainant moved the consumer forum.

In its reply, Reliance Communication stated that the complainant had not placed on record any proof that she was allotted a new number. They further submitted that they did not have a policy of adjusting the amount of one connection with any other.

Headed by President Jagroop Singh Mahal, the forum said that the company has not disputed the fact that the MDN cable number (9316012923) was in the name of another person and not the complainant.

[Pinky 0]

Jai Ho

[Honest 836]

Now thats some good news.

[caringlover 32]

Badiya hua .... Reliance needs to be kicked for there worst services. Really very very happy to hear this.