ankurraheja 0 Report post Posted August 7, 2009 Computer major Dell India has been issued notice by a district consumer court for allegedly over pricing products and supplying a faulty laptop to a customer. A consumer court in Shalimar Bagh, while issuing notice to Dell India earlier this week, asked the firm to file its response by December 21, the next date of hearing. The court was hearing the plea of Archer Softech Pvt Ltd through its advocate Ankur Raheja, who alleged that the Dell Inspiron 6400 laptop it bought for Rs 69,164 turned out to be faulty. He also said that the company was not ready to replace or repair the product. "Except the hard-disk and processor (which are of Toshiba and Intel make, respectively ), almost each and every part has either been replaced or is not functioning properly due to manufacturing defects and poor quality of spares supplied for the laptop," Raheja said. He added that his client had to run form pillar to post to get spare parts for the laptop and its servicing, which also resulted in loss of business. He has demanded that the company return the amount paid by the consumer for the laptop and a compensation of Rs 400,000. The complainant also alleged that Dell is over-pricing its products, charging consumers much more than the maximum retail price (MRP). "There is no doubt that Dell India's aim is not just profit but extraordinary profit by exploiting Indian customers. That is why the prices for laptops and especially parts are always charged on the higher side in India," Raheja said in the complaint. He said that the company had charged much more than the MRP for a battery. The cost of the battery, printed on the box, was Rs 2,100 but the company charged Rs 5,152, he alleged. "We have contacted the company on many occasions but lame excuses were provided by the irresponsible staff. And on some occasions, no response was received," Raheja said. Source: Economic Times - dt 3 August 2009 - Page # 5 ... http://economictimes.indiatimes.com/Infotech/Dell-gets-notice-for-over-pricing/articleshow/4851695.cms Share this post Link to post Share on other sites
supernova 47 Report post Posted August 7, 2009 i think dell quality has decreased .. my new dell laptop is giving poor battery also its audio output is very very low Share this post Link to post Share on other sites
Arun 795 Report post Posted August 7, 2009 Ankur, when was the laptop purchased? Was it under warranty or is the warranty expired? I have a Dell Inspiron 6400 bought about 3 years ago, never had any problem except with the keyword which they replaced with warranty (3 times) till now. The battery life went down though which doesn't come under warranty. Share this post Link to post Share on other sites
tanveer 59 Report post Posted August 8, 2009 Are you an advocate? Share this post Link to post Share on other sites
ankurraheja 0 Report post Posted August 8, 2009 Ankur, when was the laptop purchased? Was it under warranty or is the warranty expired? Hi Arun, glad to know you never had any problem... But this Laptop had Monitor, Keyboard, Mouse Pad, Wireless, DVD ROM, Battery (once in warranty), Adapter changed during the first two years of warranty. In addition, more repairs were carried out... Further, Keyboard and DVD-ROM not working properly since last 6 months, for which they never sent in... any engineer but these days they only email troubleshooting steps, even after repeated requests after troubleshooting steps were performed. Though this was not the case in the first two years of Warranty... !!! The 3 years complete-cover warranty expired on 30 June 2009 only. Anyway, the main issue in the matter is... HOW A COMPANY CAN MAKE A SALE OVER THE MRP ? The battery box reads Rs 2,100 as MRP (inclusive of all taxes) but Rs 5,152 was charged under invoice, though no other services were availed with it like engineers visit ??? This is interesting authorotative decision.... Sell at MRP or pay fine, says court - Rejecting an appeal filed by fast-food chain ‘Nirula’s’, Commission president JD Kapoor said, "If any complaint of this nature is received in future, the culprit shall be visited with heavy punitive damages running into lakhs which may drive them out from selling such articles or goods." Share this post Link to post Share on other sites
supernova 47 Report post Posted August 9, 2009 oh now we have advocate advice too on our rimweb .............. great Share this post Link to post Share on other sites
