Mantraway 0 Report post Posted February 16, 2004 Dear Visitors, Last night my phone stopped responding by sending a wrong ESN. I contacted Reliance Customer Service for assistance. They have given the address of Samsung Service Center. Next morning I have reached service center with my no use phone. They have given me an invoice & they have told to ring @ 3 pm to know the status of your mobile phone. They have called me @ 6.45 pm to inform me to takeback your phone as it working perfectly allright now. They have solved my problem so quickly - Thank you Samsung, Reliance Regards:- Share this post Link to post Share on other sites
Ashokjp 15 Report post Posted February 16, 2004 hi, Ya actually i think it's not more than the stuff they do at the time of software upgradation... they jus have to flash your phone.. i dont think it would take more than 20-30 mins for them to get your phone corrected... Share this post Link to post Share on other sites
niket 0 Report post Posted February 17, 2004 Yes , I got a problem ones and they upgraded my software in just 10 mins and give phone back in 10 min. but that time reliance only have 10 lacs cutomers. Share this post Link to post Share on other sites
jigar657 0 Report post Posted February 22, 2004 Hats Off to Samsung ASC !!! friends i regularly go to samsung for upgradation of handset...i even once broke my lcd display...and once had to go there for data punching of sofware... believe me everytime they were better than ever. extremely professional and well informed. this is how any customer care people should be. keep it up SAMSUNG !!! luv jigar Share this post Link to post Share on other sites
