M_VIJAY 0 Report post Posted December 8, 2009 In tamilnadu circle Customer care is not connecting for past 1 month, even from other network numbers... Did anyone experience the same prob? if so what is the solution? Share this post Link to post Share on other sites
Arun 795 Report post Posted December 8, 2009 what number are you dialing? Share this post Link to post Share on other sites
vvinayakpai 26 Report post Posted December 8, 2009 Sometimes in Bangalore also i experience trouble in connecting to customer care when i dial *333. At the same time when i dial 1800100333 it goes through, hence i have never taken the issue seriously. Another option is STD code of your state followed by 30333333. But *333 and 080-30333333 are both the same hence no use. Calls to 30333333 are not charged. I have checked it in Bangalore circle. Please verify for your respective circles. Share this post Link to post Share on other sites
Saurav 22 Report post Posted December 8, 2009 I am also facing similar problem in Punjab for both *222 & *333. Max problem for *222. *333 connects some time from my Postpaid VIP category 5 yr old number. Share this post Link to post Share on other sites
M_VIJAY 0 Report post Posted December 14, 2009 1800100333 CC is working now, *333 is not working.. Share this post Link to post Share on other sites
M_VIJAY 0 Report post Posted January 6, 2010 Now Customer care connecting after many complaints by me... Share this post Link to post Share on other sites
raccoon 53 Report post Posted January 6, 2010 Here in Poona, *333 does not work throught the day. Network congestion. Only time one can possibly get thru to them is late nights. Share this post Link to post Share on other sites
ps20090 0 Report post Posted April 14, 2010 I email them quaries by night and they call me next morning, but most of time from Mumbai head office so if it a voucher or tariff scheme it is useless as most of time tariffs maybe different. But luckily most of the time I have read the Reliance Offers same tariff throughout country but I am not sure of that. Share this post Link to post Share on other sites
::Hitesh:: 1,763 Report post Posted April 15, 2010 For R-CDMA all number of CC are working fine, Problem is with R-GSM only !! Share this post Link to post Share on other sites
raccoon 53 Report post Posted April 15, 2010 (edited) I complained about this a few times, and now it seems the situation has improved to an extent. It still may not connect (*333) the 1st time itself, as it does with most other operators, but its better than before. Earlier it was just impossible, no matter how many times you redial. Numbers for on screen display for balance are also working most of the time... unlike before. But the MAIN issue of voice clarity remains and poor coverage remains! Edited April 15, 2010 by raccoon Share this post Link to post Share on other sites
rohitrohen 0 Report post Posted June 2, 2010 Please post the Email Id whom to Complain about Reliance GSM Share this post Link to post Share on other sites
aalok 442 Report post Posted June 3, 2010 customer.care@relianceada.com Share this post Link to post Share on other sites
rakeshbhimani 1 Report post Posted June 6, 2010 Just go to any retailer nearby and call on 1800 3070 3070 Share this post Link to post Share on other sites
rohitrohen 0 Report post Posted June 24, 2010 customer.care@relianceada.com They Never Reply to the E-mail neither they Called back.. People at Reliance are a Bunch of Goons. Customer Care is Never Connected... When IVR makes us to wait to Connect to the Customer Exec. The Call Ends of its Own. I even Mailed the Nodal Officer in Rajasthan but no use...He dint Even Replied.. I want to Know How Do Make These Complains to D.O.T or TRAI Reliance Do Not Comply with their Norms and hence not Suitable for A Telecommunication Company Share this post Link to post Share on other sites
raccoon 53 Report post Posted June 24, 2010 customer.care@relianceada.com They Never Reply to the E-mail neither they Called back.. People at Reliance are a Bunch of Goons. Customer Care is Never Connected... When IVR makes us to wait to Connect to the Customer Exec. The Call Ends of its Own. I even Mailed the Nodal Officer in Rajasthan but no use...He dint Even Replied.. I want to Know How Do Make These Complains to D.O.T or TRAI Reliance Do Not Comply with their Norms and hence not Suitable for A Telecommunication Company Write to serviceassurancecell@relianceada.com They do reply. If you are still not satisfied, lodge a complaint with DOT's PG Portal. Share this post Link to post Share on other sites
epynic 0 Report post Posted June 24, 2010 its,, working for me.... pondicherry Share this post Link to post Share on other sites
amitnsonu 72 Report post Posted June 24, 2010 customer.care@relianceada.com They Never Reply to the E-mail neither they Called back.. People at Reliance are a Bunch of Goons. Customer Care is Never Connected... When IVR makes us to wait to Connect to the Customer Exec. The Call Ends of its Own. I even Mailed the Nodal Officer in Rajasthan but no use...He dint Even Replied.. I want to Know How Do Make These Complains to D.O.T or TRAI Reliance Do Not Comply with their Norms and hence not Suitable for A Telecommunication Company Write to serviceassurancecell@relianceada.com They do reply. If you are still not satisfied, lodge a complaint with DOT's PG Portal. not workinf in delhi, sending mails since march 2010 regrding network problem but only autoreply from them, no solution of my problem yet. how to complain with TRAI ? Share this post Link to post Share on other sites
raccoon 53 Report post Posted June 24, 2010 Try emailing them - ap@trai.gov.in They don't work on individual complaints, but you could mention that everyone is facing the problem there (if true), and there is zero customer support, etc., etc. May not be of much use. You may not even get a reply. Share this post Link to post Share on other sites
