Access Denied Error When Using Samsung Metro Tv M519 As Modem

[raghugs 1]

I have a Samsung Metro TV M519 mobile phone.

I mainly purchased this mobile phone for using it as modem in emergency situations.

I have installed latest version of Samsung NPS in Windows 7.

Few months ago, i migrated my normal SIM to OMH SIM Card.

Since then, i was able to access the (EVDO) internet perfectly in my mobile phone.

But, I am always receiving "Error 691: Access was denied because the

username and/or password was invalid", message when ever i try to

connect to the internet from my Laptop using my mobile phone as modem.

I have used Samsung NPS to create the dial-up connection in my Laptop.

I have enough account balance, and i used my Tata Indicom "My account"

username and password, still it didn't work. I have also used "internet" as username and password,

still it didn't work, i used many combinations of username and password suggested by Tata Indicom

customer care like omh@photon.tatatel.in etc etc, but still they didn't work.

Now Tata Indicom is saying that, there is no issues in their end and the problem is in my Mobile Phone settings.

And they are now suggesting me to visit a Tata Indicom outlet to resolve the issue .

That is currently not possible from my end for unspecified reasons, and i don't think there is much can be done in my

Mobile phone to resolve the problem, I tried contacting Samsung Customer Care, but they are always unreachable.

Here is the OMH Profile settings stored in mobile phone.

Profile name : OMH,

Home URL : http:/da.tataindicom.com,

PPP Digit : #777,

PPP user name : (Blank),

PPP Password : (Blank),

PPP Auth Type : (Blank),

Proxy : Enabled,

PRoxy IP Address : 172.23.252.15,

Port : 9401,

Proxy ID : (Blank)

Proxy Password : (Blank)

So, rimweb is my last resort to resolve this long standing problem.

Edited December 30, 2010 by raghugs

[rajanmehta 4,056]

Is the phone modem showing in Windows Device Manager Properly without any yellow exclamation mark Or errors for drivers?

Have you tried by creating a new Dial Up Connection from Windows itself instead of Samsung NPS?

Have you tried it on Windows Xp?

Did you try to use MDN(Your Phone No.) as Username and Password?

[Karthik R 246]

I faced the same issue last week (check the last post in Tata reintroduces internet pack). The technical support by CC was in vain as the error persisted. On an apologitic note they said that they cannot send staff over to my place as my account is prepaid. Directed me to visit the nearest outlet and the I pursued it no further due to lack of time.

Try using your MEID@pda.ttsl.in as user name and internet as password.

Reach them on customer.care@tatatel.co.in

[raghugs 1]

Is the phone modem showing in Windows Device Manager Properly without any yellow exclamation mark Or errors for drivers?

Have you tried by creating a new Dial Up Connection from Windows itself instead of Samsung NPS?

Have you tried it on Windows Xp?

Did you try to use MDN(Your Phone No.) as Username and Password?

The mobile phone is working as a modem perfectly, as when i click Dial Button, the mobile phone is trying to establish a connection.

I don't have access to Windows XP right now.

I tried using the MDN as username and password and still it didn't work.

I have also tried creating a dial up connection in Windows, that didn't help.

[raghugs 1]

Hello Everybody

Thank you for your efforts in attempting to resolve my problem.

I am really happy to let you know that Rimweb was lucky for me, After posting the problem here, i got the solution.

@ Karthik R

Please check this link

http://www.tatateleservices.com/forums/showpost.php?p=52740&postcount=9

The solution provided in the above link wonderfully resolved my problem.

The magic part is "Extra initialization String".

Then, i was able to just use "internet" as username and password.

[ujjwalsarin 9]

Pl USe the follwoing setting

Install Driver - Setup Dialler

User Name : MEID@pda.ttsl.in or MDN @omh.ttsl.in

Password :password

If still does not work then try this

go to device manager/computermanagement/modems/samsung/properties/advanced/extra initialization command/type"AT+CRM=2"