DeActivation Due To Non Usage - TRAI issues NEW Regulation

[rajanmehta 4,056]

DeActivation Due To Non Usage - TRAI issues NEW Regulation

Good news for Prepaid Customers. TRAI has issued Telecom Consumer Protection (Sixth Ammendment).

This is regarding Deactivation of Prepaid SIM Cards by operators due to non usage.

Now operators can't do it as per their whims.

The NEW Regulation

• No Prepaid Mobile Connection can be deactivated for any period of non-usage less than 90 days.


• service provider may deduct an amount not exceeding twenty rupees, as may be specified by the service provider, from the pre-paid account of the consumer for extension of period of non-usage beyond ninety days. Upon deduction of this amount, the non usage period will be extended by further 30 days beyond 90 days original. This process can be repeated till the time you have Rs 20 or any lesser amount as announced by the operator in your balance.


• If there is balance of Rs 20 or more in the prepaid account, there will be no deactivation but deduction as above.


• Telephone number of a deactivated connection shall not be allocated to any other consumer till the expiry of a minimum period of 15 days. The original customer can get the connection activated again during this period by paying Rs 20.

TRAI Regulation PDF Attached.

TRAI Non Usage DeActivation Regulation.pdf

[KanagaDeepan 1,084]

Everything is good except the reactivation of same number after fifteen days from disconnection of the number . It should be again ninety days, imho.

It is good for people who has gone abroad as all they need to do is keeping a good balance. Recharging with 200+ Rs the day before they leave is enough for one year. (default 90 days and nine months x Rs20 = Rs180 for a full year)

Sent from my Razr MAXX using Tapatalk2

Edited February 23, 2013 by KanagaDeepan

[arnuld 12]

Wow .. this time I am thanking TRAI for thinking of customer.