Cannot reach Customer Care by dialing 198 or *333

[kddoshi 1]

Not sure why but from few days I am not able to reach the executives to log a complaint for incorrectly updating data validity.

Whenever I choose the option to speak to customer care executives theres this IVR which speaks about *367 and logging to website and after that it says thankyou for connecting to Reliance and the call is ended.

Is there any other way to log a complaint (I have emailed the customer care but still havent got any response)

Here is brief on my problem for which I need to raise the complaint if anyone is facing the same:

On November 15 I had recharged for 1 GB 3G data costing Rs 123 and validity of 30 days. Now as it happens always, I didnot get Balance 500 Mbs within 48 Hrs so I had to followup for that. After multiple followups I finally received the balance 500MB on 26th November. However reliance made a goofup by having the validity of 26 november instead of 26 december.

Now my data plan is wrongly shown expired and the huge amount is deducted from my tariff plan/talktime.

[rajanmehta 4,056]

Is there any other way to log a complaint (I have emailed the customer care but still havent got any response)

You can try Reliance Instant Live Chat mentioned in this topic >> http://www.rimweb.in/forums/topic/36297-reliance-instant-live-chat-actually-helpful/

That has been helpful for many to resolve a variety of problems.

[kddoshi 1]

Unfortunately the chat application/icon doesnot open here in my PC

[Deepak Shankar 79]

Kulbushan go to this link register with your number and login you have option to complain and chat once you login.Hope this helps

http://myservices.relianceada.com/launchAMSS.do

[sandeep07 32]

call 18602002011 with ur request or complaint number. If complaint or request number is not available no problem as in ur case.

[ashish_1985 13]

yesterday late evening and at night there was some prob in reliance cdma in mumbai...calls were not getting connected.