st_7 138 Report post Posted May 24, 2014 (edited) The following is an example of the peak of an harassment a service provider can do to it's customer. I'll try to keep it as short as possible. I've taken Reliance Netconnect+ dongle in April 2013(with three months advance rental plan), it never worked good, infact within few hours of activiating my dongle I've raised a complaint on the lack of signal. At the end of first 3 months(as I took 3 months rental plan) & after numerous complaints including some calls to Andhra Pradesh Appellate(Reliance Customer Service), there was an follow up by Visakhapatnam technical people that I'm living just outside of or at the edge of HSD/EVDO coverage area(but while taking connection I've asked many times the local reliance guys if my area is covered by Reliance EVDO network, then they said I was & they even told me few other people using in my area). But as I had no other option of having internet connection, I had to use the same horrible connection, by paying for another 3 months advance rental plan. The plan ended in the mid-october, I contacted local Reliance agency at the starting of October month itself to close my connection(as I knew it takes 10-15 days to completely process the closure request), but the local guys asked me to continue use the connection by giving me a three months free usage(of 2GB/Month with EVDO speeds & after 2GB 1x speeds). They said if still I'm not satisfied by the end of the free 3 months which would end in mid-January(2014), then they will close my connection upon my request. I used the free usage for about a month(I've even paid Rs.200/- for the data I used during the time between the completion of earlier plan & till the activation of free usage plan), then my device stopped working, so I stopped using the Reliance Netconnect + completely. I've raised a closer request at the local Reliance office(agency) on 04-Jan-2014, as the free usage period three months that is given to me would be ending around mid-jan, 2014. But the real problem started now, I don't know if the local guys are culprit or something other, my request never been processed and I continously received calls from Reliance customer care starting from February to pay the bill(some times even 2 calls per day along with sms messages), and I continued to tell them that I've raised the request and I still have the service closure request acknowledgement with me, if required I can forward to anyone to resolve this issue. But no one given much care about it, and I've even gone to the local Reliance office to inquire about it, they said it's problem on their end and many service requests were not processed during the time that I requested to close my connection. So nothing to worry, everything will be cleared. But out of no where, today I've received a call from Delhi(Reliance No. +918468954681), a lady spoke & started saying a case has been filed in Delhi Court for non-payment so & so amount(around Rs.1200/- or so) on my Netconnect + Dongle. I asked the details of the case(number) so that I can look & take the necessary action on why my connection closure request hasn't been processed within the stipulated time, the lady got angry and put down the call saying(shouting rather) I need to visit the court. In my life I've never received any charges or even reprimands by local police(heck even from normal people) for any doing of mine, because I always stay away from all the unnecessary activities. And tomorrow, if a case is filed on my name or if I receive court summons(to appear before court) on this silly issue(that too for something that I didn't do any wrong), it would be just disgusting to say the least. So, here I'm posting all this information so that if some one is out there to give me right suggestions(may be some legal opinions) to tackle this issue and how to resolve it. If possible I would like to remind Reliance that customers are not some dumb items to play with them. Edited May 24, 2014 by st_7 Share this post Link to post Share on other sites
rajanmehta 4,056 Report post Posted May 24, 2014 But out of no where, today I've received a call from Delhi(Reliance No. +918468954681), a lady spoke & started saying a case has been filed in Delhi High Court for non-payment so & so amount(around Rs.1200/- or so) on my Netconnect + Dongle. I asked the details of the case(number) so that I can look & take the necessary action on why my connection closure request hasn't been processed within the stipulated time, the lady got angry and put down the call saying(shouting rather) I need to visit the court. In my life I've never received any charges or even reprimands by local police(heck even from normal people) for any doing of mine, because I always stay away from all the unnecessary activities. And tomorrow, if a case is filed on my name or if I receive court summons(to appear before court) on this silly issue(that too for something that I didn't do any wrong), it would be just disgusting to say the least. So, here I'm posting all this information so that if some one is out there to give me right suggestions(may be some legal opinions) to tackle this issue and how to resolve it. If possible I would like to remind Reliance that customers are not some dumb items to play with them. Don't worry. Such type of calls are standard operating procedure to pressurize people in paying up & fake threats from either recovery department / outsourced agencies. No cases are ever filed in any court for such low amounts. Secondly even if the case has to be filed (ZERO possibility), it will be in the nature of civil suit and has to start from a lower court & not directly at high court level. You should approach Reliance appellate authority with a complaint regarding closure of connection. Details of appellate authority for each circle is here >> http://www.rcom.co.in/Rcom/personal/customercare/appellate_authority.html At the same time, file a complaint with PGPORTAL mentioning they are not closing your connection despite request and still raising bills. It works very well with Reliance for solving all types of issue. Refer this topic >> http://www.rimweb.in/forums/topic/30435-pgp-portal-telecom-related-complaints-resolution/ 8 Share this post Link to post Share on other sites
sujit_k 141 Report post Posted May 24, 2014 These are fake threats, just google and you will get 1000s of examples of people getting calls from these fake lawyers and policemen. The next time they call you ask the to give their land line number. Share this post Link to post Share on other sites
KanagaDeepan 1,084 Report post Posted May 24, 2014 If they made you to pay (that Rs1200), they may get Rs120 as commission, I guess... If you are really not busy when they are calling, you can just use their threat as time-pass. They are acting as threatening, you can act as frightened and continue their call and never allow them to disconnect as far as possible. Once they find out that, actually you are the one who is trolling them (and NOT other way around) they may never call you back. But please remember one thing, RCom is NOT fool to go to court for Rs1200/-, even their lawyer will charge more for each session. Further if the case turns out against them for whatever reason, they will be penalised heavily by courts. So BE SURE, they will NEVER go to court. They just transfer such cases to collection agent and they will be ready to pay huge commission (about 10 to 25% or more -- whereas in normal cases dealer gets 3.5 to 5% commission in prepaid and 1.5% MAX in postpaid) if customer pays those dues after such threats. So those collection agents are trying their luck. ---------------- Following is what happened in my case few years back... One such collection agent called my friend for almost exact case like yours... But I attended that call.. Man: Hello is it Mr.X? [My friend's name] Me: Yes... Man: Sir, we are calling from court.. Me: Dai Senthil, how are you.. long time, no see? When are you coming to Bangalore? [My friend is actually in BGL] Why your voice is different? Have you got cold? Man: Sir, we are calling from court for the amount you need to pay to Reliance.. Me: Dai Senthil... I won't believe your prank this time.. Last time was something.. Man: Sir, we are NOT... Me: Dai, don't act smart.. Last time you called from your boss number and you get caught while we are talking.. Remember? Man: Sir, this is a serious issue... You NEED TO PAY.. Me: Dai, I know you are now calling from PCO for safety.. Better luck next time buddy.. BTW how is your mom? Man: Sir, will you please stop it? WE ARE FROM COURT. A CASE IS FILED AGAINST YOU FOR NON-PAYMENT OF RELIANCE BILLS.. Me: (act like frightened a little) Sir, you are really from court? Man: YES, WE ARE (A pride of victory in his voice) Me: Sir... Sir... I have not done anything wrong sir... please sir... Its Reliance fault sir.. Man: Now nothing can be done.. You are going to jail for non-payment Me: Sorry sir.. I will pay in court itself sir... Please tell the bus route sir.. Man: So you are ready to pay, right? Me: Yes sir.. I have Bus pass.. I will come without fail sir.. Man: You can pay by Me: Sir, whether we play singles or doubles sir?? Man: WHAT? Me: Sir, you asked to meet in Tennis court. I am asking about the match there sir... Man: Are you making fun of me? Me: Yes sir, from the very beginning. You are too late like Tube-Light sir.. Man: YOU ARE GOING TO PAY FOR THIS... THIS IS A SERIOUS LEGAL CASE.. Me: I need not pay as I have BUS PASS to Tennis Court, sir.. That Man disconnected the call, may be even banged his head on nearby wall for wasting money and time for this call... --------------- This is one example... There are numerous possibilities... Life is short and do NOT waste it for unnecessary fears... Instead make fun of those time, have a great laugh, that is good for healthy life.. 16 Share this post Link to post Share on other sites
st_7 138 Report post Posted May 25, 2014 (edited) Thank you Rajan ji & others for your replies. And to be more clear, more than worried I'm fed up with all this mess, sorry for sounding like I was worried by the call, but what I want to say or do is to create little bit of fun in the long & boring post of mine, by saying it would atleast be proudable if the first case is filed on me because of something bigger issue....LOL...., that's why I said it would be silly to have a first case file on a issue like this(not that I want to be booked for a murder or rape... LOL....). Any way fun aside, but seriously I'm too frustrated & fed up by this **** created by Reliance guys. I received almost 100 calls within three months period(everyday I used to get atleast one call) & every time I used to repeat the same story again & again. And at one time, I talked to a manager level person & asked him(after he informed me their duty is just to call the numbers & can't solve my issue) to use common sense to atleast noting or marking down issue(what I'm saying) against my data card number so that they don't call me every day. And after that the number of calls I received from local representatives(from Hyderabad) almost stopped. I should've raised a complaint on PGPORTAL as Rajan ji suggested(which infact I tried few times & even wrote few lines but backed down due to lack of time in writing everything & also due to lack of service request number for my cancellation request). I had a great success going through PGPORTAL complaints in the case of BSNL, who weren't willing to provide me a broadband connection(the main reason to take this ****ty Netconnect+ connection) citing that they don't have 100 mtrs cable that is necessary to provide me a connection(though it was genuine reason & they truly didn't have the telephone cable the sad state of infrastructure in our country). After registering the complaint @PGPORTAL, the next day I received a call from the office of the BSNL head for Visakhapatnam district and within couple of days they've provided the connection. It wasn't ended there, due to some digging works done to let flood water recede, the underground cables were cut & lost the connection for couple of days. And my case was taken seperately(ad-hoc basis) they arranged me a connection & not only me benefitted by this special care but another 4-5 subscribers also got connection which otherwise wouldn't have been possible atleast for a month. So, I'll definitely use PGPORTAL after I gather information. @K.Deepan ji, will follow ur suggestion the next time I receive the call, the lady didn't give me the chance to speak to as she just hung the call as soon I asked the case details. And what you said is entirely true, it is a big risk(in my case it would be a 'Mistake', as everything is against them) if they indeed file a case in these situations. That's why I told them to go ahead with their proceedings as I don't have anything to fear. But if these things are handled by third party recovery personnel(which is norm in Credit Card, Loans cases), I really wonder why I received a call from Delhi, it should've been some one from local, right?. Any way let's see where it goes, I'll update here if there is any new information. Edited May 25, 2014 by st_7 Share this post Link to post Share on other sites
KumaarShah 143 Report post Posted May 27, 2014 @ KD, Hilarious to the core...ROFL Share this post Link to post Share on other sites
Greens 21 Report post Posted May 28, 2014 1. don't bother too much about it, the court and all are bluffing. if you use android install truecaller, identify who's calling and block them. otherwise whenever they call just simple connect and disconnect, don't talk. 2. tell them as the issue has gone to court, it's sub-judice to talk on it, let us see in court. 3. never get credit in any form, let us live within our means, this is western way of keeping people slaves to the system. in my case, my friend has taken a vodafone ( who's a major tax defaulter to the indian government) postpaid connection and as he was leaving abroad he requested them to close the connection and he was ready to pay the due. but they refused stating that he has to wait till the end of billing cycle. so he left without paying it. as he used to call me frequently they have taken the call records and started harassing me to disclose where he is. Share this post Link to post Share on other sites
