More Bpo Jobs From Reliance Info

[Greens 21]

More BPO jobs from Reliance Info

RAJESHWARI ADAPPA THAKUR

TIMES NEWS NETWORK[ THURSDAY, APRIL 01, 2004 01:42:07 AM ]

MUMBAI: Reliance Infocomm plans to enter the business process outsourcing (BPO) business in a big way.

With this, the company hopes to capitalise on the Flag Telecom acquisition and the additional bandwidth that has been made available recently.

In the meantime, till it finalises its BPO plans, it is setting up regional call centres to service its own subscribers.

The first regional call centre is being setup in Chennai and a second one is being set up in the East. In Chennai, the company is starting with a 500-seater call center, but will scale up over time.

The need for starting regional call centres was felt due to the dearth of persons who could speak the regional languages, particularly the south Indian languages and Eastern languages in a place like Mumbai.

“It would be easier to get a Bengali-speaking candidate in the East than in Mumbai,'' pointed out Suyash Saraogi, vice-president, Reliance Infocomm. The language problem is more a constraint in the south and the east.

In the north, language is not a problem, because everyone speaks Hindi. But in the south, each state has a different language, hence the need for dedicated personnel.

This is the first time that a call center is being set up outside Reliance Info's sprawling campus at Vashi, the Dhirubhai Ambani Knowledge City (DAKC).

At present, Reliance has a 3200-seater call center at the DAKC. Of this, a small number, around 250 seats, are used to service American Bank.

The balance seats are part of the Reliance Info's customer care team and help service the company's own subscriber base. “We will be adding another 250 seats in the Mumbai call center,'' said K Chandrasekaran, president-IT Enabled Services. Meanwhile, Reliance Info is planning to wire-up around 10 lakh buildings across the 10 big metros as part of its broadband offering. By the end of the year, the company plans to cover at least 70 towns across the country.