vmsanghrajka 0 Report post Posted January 12, 2006 (edited) WITH its existing subscriber base of 17 million rising daily, private telecom giant and India’s largest information and communication services provider Reliance Infocomm is presently working hard on strengthening its customer complaint solution mechanism further. Following its ‘India One’ tariff scheme applied on both Reliance mobile and fixed wireless phone segments, the company has offered some attractive reasons to subscribe to its phones. This has raised expectations of an unprecedented high subscription rate countrywide and a resultant growth in the volume of subscribers’ complaints simultaneously. Apart from expanding its network deeper into the countryside, the company is planning to add more customer care centres and strengthening its call centres. Speaking to Newsline from Mumbai, Reliance Infocomm’s Corporate Communications Head, Jimmy Mogel said the company is keen to add more staff at its multi-lingual call centres in Navi Mumbai and Chennai. Both call centres handle thousands of calls daily in nine regional languages. ‘‘Our Navi Mumbai call centre has 6,000 executives handling customer care 24 hours round the week and we added a call centre in Chennai with 400 executives six months back. After assessing subsequent needs, we may consider hiking their strength and starting more,’’ said Mogel. Reliance Infocomm’s president (wireless division) S.P. Shukla had said in his video-conferencing news conference two days back that customer care is the company’s top priority. Replying to a query from Newsline, Shukla said,‘‘Our ongoing work on strengthening of our network would by itself take care of a whole lots of network-related customer needs. Besides, we are working on some newer ways to solve customer complaints’’. Mogel said Reliance presently has an 80,000-km fibre optics network and covers 4,000 towns and cities countrywide. ‘‘We are also adding hundreds of BTS towers, all connected to our fibre optics network through sound rays, so that subscribers continue to get the best quality of clarity in voice and data transfer,’’ he said. Reliance Infocomm is also simultaneously training its call centre staff to take on various new kinds of customer requirements and complaints. ‘‘It is our policy to ensure solution of customers’ complaints within hours. Our countrywide chain of exclusive Reliance WebWorlds and WebExpress outlets are providing an array of customer care solutions,’’ added Mogel. News source: Indian Express Edited January 12, 2006 by vmsanghrajka Share this post Link to post Share on other sites
@ksh@T 20 Report post Posted January 12, 2006 well good..that finally iski nikall padi!111 Share this post Link to post Share on other sites
