Gtran Handset Display -gcp 4020

[shrinivasdevarkonda 0]

Dear All,

This is Shrinivas here. My handset is "GTran GCP 4020" .I had taken this handset before 5 months.My display is blinking frequently.Sometimes its showing totally blank screen.It is a fiap handset.I called Service centre of GTRAN .

He said that warranty of all gtran handsets are already over in 2004.You need to purchase new display worth Rs.4600.There is no service is available for this handset except batteries.You need to contact Reliance or telephone shppoe form where you have purchased this handset.because Reliance negtran handsets market me laya without any warranty.

What should i do in this case ? Warranty of 1 yr is not complete.I am facing many problems with GTRAN.

Waiting for positive reply ..

Service Center details :

Name : U com Technology P.l.

Address : Andheri Mumbai

Ph : 022-28576358

Thanks,

Shrinivas.

[archat68 0]

If your handset is with bill and if you have purchased from an authorised dealer contact your main Reliance customer care in your city.

________

Arup

[shrinivasdevarkonda 0]

Thanks Arup,

Well, My handset is with bill and i have purchased from Authorised Dealer ( Telephone Shoppee in Pune).But still i am not getting any response from them and the Gtran Service center which is only in Mumbai.

Gtran Service Center guys only saying that warranty of all gtran handsets are already over in 2004.You need to purchase new display worth Rs.4600.There is no service is available for this handset except batteries replacement.

Thanks,

Shrinivas.

If your handset is with bill and if you have purchased from an authorised dealer contact your main Reliance customer care in your city.

________

Arup

[archat68 0]

That's why you should contact the main relaince customer care centre in Pune (but NOT the WebWorld - they are hopeless). For cities that have no ASC for Gtran, Reliance customer care is authorised to provide service to Gtran sets. Show them your papers, they'll just change your handset subject to availability. If you can find a contact there, try to get another handset in lieu of Gtran.

Hope this is helpful to you.

__________

Regards

Arup

[shrinivasdevarkonda 0]

Ok,But the main problem of GTRAN GCP 4020 flap handset is Battery backup.The Actually battery should give 2-3 days or (300 hrs standby time of Any NOKIA Handset) or 180 hrs talk time.But this GTRAN handset battery is having very very bad backup like 2 times we need to charge.Also it takes time for full charge. What can we do in this case ?

As per my openion The GTRAN company should develop new kind of battery and charger which should be equivalent to NOKIA battery backup .One more imp thing is there is no any scrrensaver standby mode for this handset display by using which we can save the battery like in NOKIA handset .Only backlight is there its of no use.

Thanks,

Shrinivas.

[Dhirens 1]

Shrini,

You have faced standard problem. Every GTRAN 4020 phone fails. Even I faced the same problem and my cousin also faced the same problem. However I got new display unit from Ucom with battery and my cousin got new GTRAN phone from Reliance.

For that, we had to fight with Reliance. We purchased GTRAN from RWW and the phone was under warrantee. Later when we started facing problems, Reliance told us to contact service centre and Ucom told us that reliance was importer of phone and supposed to provide parts to Ucom. I learned that Ucom was genuine. GTRAN company is taken over by someone and new company has stopped making cell phones. Hence new phones or parts are not expected in near future.

Hence you may go to the dealer who sold this phone to you. If he sold this phone to you with warantee, you must catch him and tell what Ucom told you. Be prepared to file case against him. If he has sold phone without warantee, dont waste your time and money in fighting. Buy any cheap phone and close the chapter.

GTRAN was finally sold for Rs.2200 on ebay with 2 battery. Everyone knows problems of GTRAN and thats the reason why it was available so cheap.

So finally I suggest that buying a new handset would be great and you are under wrong impression that you have bought handset with warantee as Reliance has cleared their stock by dumping the phone in market at bottom rates and without warantee.

[rakesh1982 0]

respected sir i am having gtran gcp-4020 handset and i want the service center for the piece as my connector of the display has been broken i cant get any service center where shall i go for repair plz send me reply as soon as possible

[natjay 5]

GTran is a discontinued / outdated model I've been using it since Feb 2006, and it started giving problems around May 2006. I took it to the WebWorld and they said they've stopped supporting it 10 months back (that was in 2006).

Right now, though I still have it, it's barely functional. The built quality is poor and the display looks dated. It's run it's course and has served well while it did (specially for RWorld and Netconnect)... but now I just use it to see who's calling, so that I can call them back from another phone.

Best option is to shift over to something else. GTran is over and out.