Arun 795 Report post Posted May 18, 2006 RIL to pay Rs 1.67 lakh for not allocating new mobile number New Delhi, May 18, 2006 Press Trust of India The National Consumer Commission has ordered telecom major Reliance Infocomm Ltd to pay Rs 1.67 lakh as damages for deposing falsely and not providing a new mobile number when one of its customers changed towns. Disposing a revision petition filed by the RIL against the order of Chandigarh State Consumer Commission, which had awarded Rs 50,000 compensation to one Hari Chand Gupta and had asked for lodging a criminal case against an RIL official for deposing falsely that it had already allocated a new mobile number, the apex consumer court enhanced the amount of damages to Rs 1.67 lakh. However, a National Consumer Disputes Redressal Commission Bench presided by Justice M B Shah and Member Rajya Lakshmi Rao provided some relief to the RIL by striking down the order of registering a criminal case for deposing falsely under section 340 of Criminal Procedure Code. "Punitive damages are required to be enhanced so that in future officers of the petitioner (RIL) nor officer of other such big companies indulge in such practice," the Bench said. Gupta on March eight, 2003, had applied for a mobile phone connection with the RIL under the Dhirubhai Ambani Pioneer offer. He later applied for allocation of new number as he was shifting to Kurushetra in Haryana from Chandigarh. But the RIL failed to provide a new number to Gupta at Kurushetra forcing him to approach a District Consumer forum for redressal which held it guilty of "deficiency of service" and asked it to pay Rs 12,250 to him. Against that order, the RIL appealed to State Consumer Commission which rejected the company's plea and further raised the compensation to Rs 50,000 and ordered the initiation of criminal proceeding against its authorised signatory, who had falsely stated before it that the new number had already been allocated to complainant. The apex commission, deciding the revision filed by the RIL against the order of the State Commission, modified the earlier order by awarding Rs 1.67 lakh compensation, out of which one lakh would be deposited with the consumer welfare fund. Share this post Link to post Share on other sites
@ksh@T 20 Report post Posted May 18, 2006 well they shd be punished like this only Share this post Link to post Share on other sites
theking 35 Report post Posted May 18, 2006 Lol...12.25K raised to 167K !!! Khud ke pair pe kulhadhi maari ! Share this post Link to post Share on other sites
Jiss Abraham 0 Report post Posted May 19, 2006 i like it very much. Share this post Link to post Share on other sites
@ksh@T 20 Report post Posted May 19, 2006 Lol...12.25K raised to 167K !!!Khud ke pair pe kulhadhi maari ! khud ke pai pe nahin...kulhadi pe pair maara...... Share this post Link to post Share on other sites
linuxguy 0 Report post Posted May 19, 2006 arre yar...criminal proceedings would've been lovlier! Share this post Link to post Share on other sites
piyush7243 0 Report post Posted May 26, 2006 very nice punishment for reliance they take their customers for granted Share this post Link to post Share on other sites
KingofKalyan 0 Report post Posted May 26, 2006 very nice punishment for reliance they take their customers for granted This is nothing but out come of LAZY CUSTOMER SERVICE...... And guys dont get too much happy because Reliance will have to pay penalty some or the other way Reliance will recover from us only........Not a big deal for Reliance Did u all forget Dhiru Bhai Ka Sapna.......Sabb Ka Maal Apna Share this post Link to post Share on other sites
Mahinder 0 Report post Posted June 12, 2006 Rs.1.67 lakhs is very very low amount. They should fine rim Rs.50 lakhs minimum and setup example for other companies ! Share this post Link to post Share on other sites
supernova 47 Report post Posted June 14, 2006 50 lakh ..... then everbody will pray that RIL dont issue them nos Share this post Link to post Share on other sites
Mahinder 0 Report post Posted June 17, 2006 this is not only for number but negliegance of reliance employees. Share this post Link to post Share on other sites
