ArunAnto 0 Report post Posted July 17, 2006 I went for change of my old fwp instrument (LSP-340) for ( LG LSI - 110 ) under replacement offer of 800 .I believe under the current scheme it is not possible to replace LSP -340 with LSI -110 (cordless model ) However ww executive was not aware of that and he gave me LSI model and ask me to activate the number after 2 hrs and i did the same and got my old number on the new set. The next day i got an sms from reliance to pay some 3450 rs . when i called up reliance CC they told me that you lost your old handset and go for a new one and for the new handset they have charged me 3000 rs and 800 rupees i paid along with my old instrument was adjusted in my bill and he asked me to contact the ww and sort it out the same. I would like to know is there any problem with r-connect on LSI model and whether they take back my LSI model as it was wrongly given to me ? Share this post Link to post Share on other sites
KumaarShah 143 Report post Posted July 17, 2006 Escalate your entire case with CMO and you will get the proper response. No one else will give you proper reply, leave alone resolutions. So, escalate your case with complete details to CMO. Share this post Link to post Share on other sites
Honest 836 Report post Posted July 17, 2006 @arunanto I think there must be some misunderstanding. As your handset was not lost. You had returned the handset to ww people in working condition. Then there is no question of demanding more money on behalf of the lost one. You can go to the same web world and sort out the matter. Regards. Share this post Link to post Share on other sites
supernova 47 Report post Posted July 17, 2006 this is just a technical mistake . i had also got my handset upgraded .just visit the officer again from where you got it replaced or to local customer care head . he would sort out problem . n in this offer u can upgrade both lsp 340 and lsp 400 r to cordless lsi110. Share this post Link to post Share on other sites
ArunAnto 0 Report post Posted July 18, 2006 this is just a technical mistake . i had also got my handset upgraded .just visit the officer again from where you got it replaced or to local customer care head . he would sort out problem . n in this offer u can upgrade both lsp 340 and lsp 400 r to cordless lsi110. In one of the earlier posts . I got a document which lists down the possible Handset Upgrade options. In that it was not mentioned that from LSP 340 - LSI 110 is possible . Event the same is confirmed by CC also . LS1 is simply a waste . battery life is pathetic. Is it possible to go for another model LSP350 as LSI model was wrongly given to me. FWP upgrade options FWP/T instrument swap charges Current Instrument New Instrument Swap charges (in Rs.) LSP 350 LST 250/ LSP 340/LSP 400 800 LSP 340 LST 250/ LSP 350/LSP 400 800 LST 250 LSP 340/ LSP 350/LSP 400 800 LST 400 LSP 340/ LSP 350/LSI 110 800 LSP 400/LSP 340/LST 250/ LSP 350 LSI -110 800 LSI –110 LSP 340/LST 250 Nil LSI –110 LSP 400 800 LSI –110 LSP 350 800* LSI –110 LSP 250 800 Share this post Link to post Share on other sites
theking 35 Report post Posted July 19, 2006 That means that they have reduced the cost of the lost handset to 3K from 6K !! Share this post Link to post Share on other sites
