patnaik 0 Report post Posted February 16, 2007 I am a customer of both RIM and Tata Indicom (prepaid). There have been many deficiencies in RIM service but those of Tata have lately become too serious. I am getting wrongly billed for daytime-internet usage (night-time is free in the plan) when I am sure that I did not use internet during the day-hours. Over the past few months, the excess charges have sumed up to more than Rs. 2000. Tata's response is that they are right and I am lying. I have no other option left but to approach a consumer court. Would it be worth it, and if so how does one proceed about it? Tata's bill just shows totalled daytime-internet usage minutes. In the absence of a neutral observer, how can the court decide who is right and who is wrong? If forced by a court, they can just show a 'made-up' detailed usage report. Any help will be appreciated. Share this post Link to post Share on other sites
raccoon 53 Report post Posted February 17, 2007 Well, when I was fighting a case in the Poona District Consumer Court, they did have boards in the court building explaining the procedure for filing a complaint. You may even get the information online ...try googling. Besides that, may consumer organisations provide the info ....and often even free legal advice. You dont need a lawyer to fight your case in a consumer court ...if you are competent at arguing it yourself. Regarding your usage, I strongly suggest you keep your own detailed log of your usage and submit that in court. That will also help to make your case sound a lot more concrete ...and it will be something like your word against theirs. Also, give them as much adverse publicity as you can by writing in newspapers, or online reviews (Mouthshut.com, etc), word of mouth, etc. Good luck! Share this post Link to post Share on other sites
Arun 795 Report post Posted February 19, 2007 Here is a recent positive verdict from a Consumer Court against Reliance... so there is hope ! Share this post Link to post Share on other sites
