rajeshkatiyar 3 Report post Posted April 18, 2007 Dear Friends In UP Hutch has started charging customer care calls 50 paisa per minute. I am sure Reliance will do it soon Reliance have lot of complaints, and one has to make lot of customer care calls to get something done. I think this will be a major source of revenue for Reliance. Lastly thanks to Congress Government Regards Share this post Link to post Share on other sites
ani_meher 42 Report post Posted April 18, 2007 Is this true??? if yes, then really a shame. can TRAI authorize such charges? Share this post Link to post Share on other sites
raccoon 53 Report post Posted April 18, 2007 Great, now Telcos have good incentive to make things messier than they already are! More complaints will mean more revenue! Well, Hutch is the only operator AFAIK who doesent have a toll-free helpline in Maharashtra circle. They are also said to have one of the worst customer service. It was one of the reasons why I didnt even consider Hutch as an option for my new GSM connection... Share this post Link to post Share on other sites
Kunal Hemrajani 1 Report post Posted April 18, 2007 If its true.. then..TRAI shud do something to check this.. Share this post Link to post Share on other sites
KumaarShah 143 Report post Posted April 18, 2007 If they charge will they be able to answer calls immediately or will they put us on unlimited hold music and go on charging us for hearing their stupid hold music. Hope RCL wakes up soon and starts charging Re 2.65 per minute for customers calling customer care. As it is, theirs must be the only one among a few cell operators with the highest number of calls to customer care because of myriad customer problems with the service provider. This way their ARPU will become the highest in the world and ADA will beat even Bill Gates and become the world's richest man beating MDA also. Thanks Share this post Link to post Share on other sites
@ksh@T 20 Report post Posted April 18, 2007 hey cant believe it........ please members from that area please confirm it ... it wil be quite messy for all of the telecom industry if it happens ...... Share this post Link to post Share on other sites
petar 15 Report post Posted April 18, 2007 Nonsense- by Dafault all customer care calls are mandated by trai to be toll free if called from Same operaotr service eg. *333 frorm reliance free but 30333333 from MTNL is allowed to be charged. Sameway this guy would have come across some number to call from BSNL numbers. There would be an alternate Toll free number to call from. Share this post Link to post Share on other sites
raccoon 53 Report post Posted April 18, 2007 (edited) Nopes. Hutch (Maharashtra) does not have any toll free number. If you dont believe me, you can check it out on their web site also. I confirmed that with Hutch customer care also! One good thing about Hutch is their website - updated with the latest plans and fairly comprehensive info! FWIW, Idea CC, which I have been finding extremely difficult to get thru does not work at night after 11! And thruout the day the lines are mostly busy! AFAIK, CC of most/all telcos work 24/7 ...but Idea has its own ideas I guess... But problem is its v difficult to ignore Idea if you want the best GSM coverage and if you want to save on tariffs ...it seems to be the dominant operator in Poona... And lets not get into what TRAI mandates ...TRAI has also mandated that they cannot charge migration fees. And at least RIM and Hutch are openly charging for that! In fact you will find it mentioned even on their websites! Ya ...they may be naming it different... Edited April 18, 2007 by raccoon Share this post Link to post Share on other sites
vmsanghrajka 0 Report post Posted April 18, 2007 In mumbai circle, all operators have toll free helpline including hutch Share this post Link to post Share on other sites
Greens 21 Report post Posted April 18, 2007 Most of the operators have different contact center numbers for each circle. Very few, may be only reliance and airtel have got a single toll free contact center accessible anywhere from the country. Share this post Link to post Share on other sites
KingofKalyan 0 Report post Posted April 18, 2007 I think it would be a rumour to reduce some call flow in Hutch Call centres....(up circle) Share this post Link to post Share on other sites
Shabz 8 Report post Posted April 18, 2007 yeah it is correct regarding Hutch it charges 50p per minute to call CC in prepaid but in postpaid it is free. TRAI won't do anything about this IT is jus a toohless tiger Share this post Link to post Share on other sites
GSV13 0 Report post Posted April 18, 2007 Hutch maharshtra Hutch Care Numbers Postpaid no.: 111 / 9823098230 Prepaid no.: 111 / 9923399233 Out of this 111 is single no for all circle of hutch and is toll free. Share this post Link to post Share on other sites
raccoon 53 Report post Posted April 19, 2007 See this statement on the Hutch website (Mah & Goa section) - For any assistance, call 111 or 99233 99233 from your Hutch Phone. Call charges as applicable Furthermore, Hutch customer care told me that they dont have a toll free number (even from a Hutch phone!). Share this post Link to post Share on other sites
manishag 17 Report post Posted April 19, 2007 its true,. I have HUTCH upeast no. and they are charging 50 paisa per minute. they already confirmed this same in jan 2007. but sadly hutch prepaid sales head avneet puri is not aware of this fact. Share this post Link to post Share on other sites
Kunal Hemrajani 1 Report post Posted April 20, 2007 Cant we do anything to stop this..?? Why not complain to TRAI about this issue?? what u al say.. Share this post Link to post Share on other sites
raccoon 53 Report post Posted April 20, 2007 One of the simplest (not always) and most concrete things to do is to not be a subscriber of such operators... As for TRAI ....does it even read emails??? Share this post Link to post Share on other sites
Honest 836 Report post Posted April 20, 2007 ^^^ Yes my dear friends this issue must be take to TRAI at the earliest. Regards. Share this post Link to post Share on other sites
I_C_U 10 Report post Posted April 23, 2007 He He .... I am surprised this is happening. I foretold it in this post. All this operators have become untamed bulls and are squeezing customers money according to theirs whims and fancies. Share this post Link to post Share on other sites
